Request to Change the Category for a URL

Where can I use this?
What do I need?
  • Prisma Access
  • PAN-OS
  • Advanced URL Filtering license
    For Prisma Access, this is usually included with your Prisma Access license.
If you think that a URL is not categorized accurately, you can request for us to categorize it differently. Submit a change request directly in the firewall, or use Test A Site. A change request triggers PAN-DB—the URL Filtering cloud database—to do an immediate analysis of the URL for which you’re suggesting a category change. If PAN-DB validates that the new category suggestion is accurate, the change request is approved. If PAN-DB does not find the new category suggestion to be accurate, the change request is then reviewed by human editors from the Palo Alto Networks threat research and data science teams.
After you’ve submitted a change request, you’ll receive an email from us confirming that we’ve received your request. When we’ve completed our investigation, you’ll receive a second email confirming the results.
You cannot request to change the risk category a URL receives (
high risk
,
medium risk
, or
low risk
), or for URLs categorized as
insufficient content
or
newly-registered domains
.

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