Assign Incidents to Another Administrator

Use Bulk Incident to assign a group of incidents to another Aperture administrator or assign incidents individually.
Sometimes you don’t have the proper context around the content or the Collaborators to properly Assess Incidents. In these cases, you can assign a single incident or group of incidents to another Aperture administrator who is more familiar with the content and its proper use. You must be an administrator with a Super Admin, Admin, or Limited Admin role to assign incidents to another admin.
  • To assign a group of incidents, select IncidentsAssets and choose the incidents to assign to another administrator. If the list of incidents is too large, you can use the descending and ascending columns and predefined filters to narrow the list of results.
    1. You can select up to 1000 incidents to assign to another administrator.
    2. Select Bulk EditAssign to and choose an administrator to assign the incidents to.
    3. You can verify the new assignments for each incident in View Administrator Activity Logs or select the administrator in the Assigned To search filter.
      bulk-edit-assign-admin.png
  • To assign a single incident, go to IncidentsAssets, and click the Item Name.
    1. Click Unassigned and select an administrator.
    2. (Optional) Select an incident category to associate with the incident. By default, the category is New.
    3. (Optional) Click Review NoteAdd a Note to add a provide additional details for the administrator you are assigning the incident to.
    4. You can verify the new administrator assignment for the incident in View Administrator Activity Logs.
      assign-single-incident-to-admin.png

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