If you have purchased a Zoom Quality of Service Subscription (QSS) as an add-on from
Zoom, you can enable Zoom integration in ADEM.
Where Can I Use
This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
Strata Cloud Manager
Prisma Access
license
Autonomous DEM
license
Zoom QSS license
Before you enable Zoom integration with ADEM, be sure to purchase a Zoom Quality of
Service Subscription (QSS) as an add-on from Zoom. You can use Zoom QSS along with
the standard ADEM license. Zoom QSS offers loss, latency, jitter, and bandwidth for
every user, for every minute on Zoom.
To enable Zoom integration, you have to authorize yourself to Zoom using your Zoom
credentials. You must have administrative privileges to the Zoom account. You can
disable the Zoom integration for your tenants at any time, but if you do so and
later want to enable the Zoom integration for that tenant, you will be required to
repeat the authorization process.
The user ID for zoom login and GlobalProtect login should match in order to
receive Zoom QSS data and show Zoom Performance Analysis on the SASE portal.
For New ADEM Customers
If you are a new ADEM customer, you must edit the
Zoom pre-defined app test to configure the users for whom you want to enable Zoom
monitoring. Follow this process to enable Zoom integration with ADEM for all Mobile
Users:
Open the
Applications
dashboard in ADEM and select
the
Application Tests
tab.
Under
Application Test Name
, click
zoom-meeting
, the pre-defined application test
for Zoom to open the
Edit App Test
page.
In the
Source
section, the
Mobile
Users
selection is set to
None
by
default. Select the
Mobile Users
whose Zoom
experience you want to monitor.
Under
Target
,
Select
zoom-meeting
or
zoom-base
from the
Application
Entities
menu.
The
Enable Zoom
Integration for Mobile Users
section appears.
Authorize Zoom Integration
under
Enable Zoom Integration for Mobile Users
.
You must have Zoom Administrator access to do so. This authorizes
the use of Zoom Quality of Service for ADEM. You will see prompts
informing you that authorization is in progress and subsequently a
message on successful completion.
Upon successful authorization, you will be redirected to the
Zoom application where you must
Allow
ADEM to receive the Zoom QSS data. You should see a blue slider
replace the
Authorize Zoom Integration
with the blue slider button placed to the right indicating that
the Zoom calls are now monitored for the mobile users that you
selected in
Source
.
Save
your changes.
For Existing Customers
If you are an existing ADEM customer (you are already
using ADEM and have a license for it), you must create and configure a new app test
for Zoom. Follow these steps to enable the Zoom integration: