: Zoom Performance Analysis for Mobile Users

Zoom Performance Analysis for Mobile Users

Table of Contents

Zoom Performance Analysis for Mobile Users

Zoom Performance Analysis
button is displayed on the
User Details
page only if you have purchased the QSS add on from Zoom and enabled it on ADEM. The button appears only if you select the
application card in the
Application Experience Details
widget on the
User Details
page. The data seen here is applicable to a single selected user whose User Details page you have accessed. (the user whose name appears in

Overall Zoom Performance Impact

This widget shows you the overall performance for all Zoom meetings for a single selected user whose User Details page you have accessed. It gives you a bird's eye view of how many Zoom meetings the user attended and the sum of all the meetings' duration in minutes along with the percentage of meetings/minutes without issues. It breaks down the quality of the meetings by Audio, Video, and Screen Sharing. The lower part of the widget breaks down the root cause of poor performance if any along with suggested remedies. in the
Zoom Poor Performance Root Causes
table, you can see that the user's Local Network Performance is less than desirable and the root cause for that is the high LAN latency. The last column,
Suggested Remediation
, gives the user some tips on how to resolve the issue.
Zoom Poor Performance Root Causes
Service Delivery Segment
The segment in the service delivery chain (such as the user's device, Internet, WiFi, Local Network) where the Zoom call performance degraded. The segments can be any of the following:
  • Device - high CPU, RAM
  • WiFi - signal noise and quality
  • LAN - packet loss, latency, and jitter
  • Internet - ISP performance due to packet loss, latency, and jitter
Root Cause
The cause within the service delivery segment for the performance degradation.
Impacted Minutes
The total number of Zoom meeting minutes that were impacted by poor performance.
Percentage of Poor Performing Minutes
The total percentage of the poor performing minutes with respect to the total minutes the user spent on all Zoom calls that he/she attended.
A poor-performing minute can have multiple root causes, so the number displayed in this column could add up to more than 100%. For example, if a poor performing minute has two root causes, it will be counted as two separate minutes.
Suggested Remediation
Steps that the end user can take to resolve the issue if possible. If the scope of the issue resolution is outside the user's control, then suggest some steps that the user can take, such as contact their administrator.

Zoom Application Experience

If a user has attended less than ten meetings, this widget shows each of the meeting details in a separate card. The cards are color coded according to the average experience score of the meeting. Click on a meeting card to see the details for the meeting in the
Zoom Integration
If a user has attended more than four meetings, the widget displays the user's calendar view with their meetings listed on each day. This calendar is populated using Zoom call data. If there was a meeting scheduled to which the user was invited but did not attend the meeting at all, that meeting does not display in this calendar.
Click on any meeting to see its details in the Zoom Integration tab.

Trends tab

This tab displays the Application Performance Metrics and Device Health Metrics for the organization wide Zoom experience. For details, refer to Trends tab in Synthetics for a Mobile User.

Path Visualization tab

This tab displays a visual hop-by-hop status for the Zoom app across the whole organization. For details, refer to Path Visualization tab in Synthetics for a Mobile User. The network topology and path visualization is formed for a point in time based on the time slider selected on
App Experience Trend
widget under

Device Details tab

This tab displays the details of the device such as the OS installed on the device, from which the user is attending the Zoom meeting(s). The data in this tab is generic and applicable regardless of whether the user has Zoom QSS configured. For details, refer to Device Details tab in Synthetics for a Mobile User.

Zoom Integration tab

This tab is selected by default when you select
Zoom Performance Analysis
. The data shown here is for a specific meeting that you select in the calendar view of the
Zoom Application Experience
widget. It displays the meeting details as well as a list of issues with their root causes that might have impacted the call performance for each minute broken down by Audio, Video, and Screen Sharing minutes. It shows you the network performance metrics for each of the three Zoom call aspects (Audio, Video, Screen Sharing) separately. Notable among the details are:
  • Host Data Center
    - the name of the data center that the participant's host was connected to during the meeting.
  • Participant Count
    - the total number of participants who attended the meeting. It can include people outside the user's organization who attended the call.
  • Participant Join Time/Leave Time
    - the Zoom user's first join and last leave time If the user joins and leaves the same meeting more than once, the total duration may vary slightly than what is displayed here based on the join and leave timestamps. The duration in between leaving the meeting and rejoining is not counted.
  • Total Duration
    - this field represents the actual number of minutes that the user was on the call. For example, if the meeting ran for an hour but the user attended only 10 minutes of that hour, the call duration displayed here will be 10 minutes.
  • Issue List - The issue list contains the root cause for each minute of poor call performance. The timestamp below the cause tells you the exact time when the issue occurred.

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