: Summary - Experience
Table of Contents

Summary - Experience

If you are using the Strata Cloud Manager user interface, see the AI-Powered ADEM Administrator's Guide.
This tab gives you a network-wide view of user and remote sites experience across your entire organization during the selected
Time Range
While end user Prisma SD-WAN ION devices and Prisma Access probes send metrics from app and network tests to the Autonomous DEM service every five minutes, the granularity of the data displayed on the
tab depends on the
Time Range
you have selected.
tab displays the
Mobile User Experience
card and the
Remote Site Experience
card based on the license(s) you have purchased. If have purchased both
Mobile Users
Remote Networks
ADEM licenses and have created application monitoring tests for both, you see an integrated view in this tab. You see a
Mobile User Experience
card and a
Remote Site Experience
card. If you have purchased a license for only one of the two, you will see only the card for which you have the license.

Experience Score Cards

You will see the experience and the associated data only for the type of deployment for which you have the license.
Click on a card to display data for it in the widgets underneath. For example, if you click the
Mobile User Experience
card, the data displayed in the widgets below will be data associated with Mobile Users only. A blue border appears around the card that is selected.
The number enclosed in the rectangle is the Experience Score, which is a weighted average of end-to-end application performance metrics for all monitored applications across all users or remote sites. Since the experience score is weighted, it may not uncover performance issues in monitored apps or locations that have a smaller number of users.
The experience score during any
Time Range
is calculated at regular intervals. The interval varies and depends on the duration of the
Time Range
you select. For example, if you have selected 24 hours in the
Time Range
filter, the experience score is calculated at every 5 minute intervals. The experience score number shown in the card is an average of all the experience scores in the
Time Range
selected. So, in a 24 hour period, the experience score gets calculated 288 times. The experience score number on the card is the average of all the 288 experience scores that were calculated during the 24 hour period.
The graph next to the experience score is color coded to show you the number of applications that have Good (green), Fair (yellow), and Poor (red) experience scores. An application experience score >= 70 is Good, 69-30 is Fair, and below 30 is Poor. A Fair or Poor experience score lets you know right away that there are performance issues impacting a large number of your users or remote sites.

Application Experience Score Trend

Get a sense of the distribution of app performance across all monitored apps, users, and remote sites and view the network-wide score trend, and pinpoint when the digital experience began to degrade.
This widget displays a graphical representation of the application experience scores with a trend line for the selected
Time Range
. The experience score is calculated and displayed at set intervals during the selected
Time Range
The y-axis is color coded to show you quality of your experience score. Hover your mouse cursor over the trend line to see the experience score at the time where your cursor is placed.

Experience Score Across Network

View the network-wide score trend and pinpoint where the digital experience began to degrade. Identify the segment of the network that might be causing issues within your organization from the endpoints (for Mobile Users) or branch (Remote Sites) all the way to the applications.
You can see what segment of the network might be causing issues within your organization from the endpoints and Prisma SD-WAN remote sites all the way to the application. You can see what issues—such as an ISP or compute location outage or a SaaS app outage—is impacting digital experience within your organization and also the precise number of users or sites are impacted by it.

Global Distribution of Application Experience Scores

The map view in this widget shows you the experience of Prisma Access Locations based on the total number of Mobile Users and applications monitored or the total number of Remote Sites and applications monitored on specific Prisma Access Location.
The Prisma Access locations are marked with circles that are color coded to represent the status of application segment scores of all monitored mobile users and remote sites connected to that specific Prisma Access Location where the circle appears. Hover your mouse cursor over a circle to see the experience scores for the location, as well as the total number of Mobile User Devices or Remote Sites monitored and the total number of apps that are monitored for that location. Multiple locations that are geographically very close to each other are represented by one circle with a number in it. The number denotes how many locations were grouped in that area. To see exactly which locations were grouped together, zoom in on the map.

Top 20 Applications with Lowest to Highest Experience Score

Out of all the monitored apps, this widget displays the 20 applications with the highest experience score in an ascending order of their experience score. It gives you a sense of the distribution of app performance across all monitored apps, users, and remote sites and lets you drill-down into specific apps or sites that are performing poorly.
The top border of each app card is color coded such that you can immediately identify which app has a good (green) experience score, which one has a fair (yellow) score, or a bad (red) score.
Hover your mouse cursor over the trend line in any of the app cards to view the experience score for the app at the exact time where your cursor is placed.
Clicking an app card to opens the Application Details page for the app. The
Application Details
page lets you to drill down into the details for the app.
Mark the users or apps as favorites on the
Monitored Mobile Users
page or the
page, if you would like to monitor them in this widget.

Experience Score for Top Monitored Mobile User Devices/Remote Sites

Depending on the Experience Score card you selected on top of this page, this widget displays the mobile user devices or remote sites with the highest experience scores. For Mobile User Devices, it displays a separate card for each of the user/device combination along with the device and hostname details.

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