The Experience score gives you an indication of the health of a Mobile User, Application,
or Remote Site.
The experience score will also give you an indication of the overall digital experience for the
user. For each application that is monitored per mobile user, ADEM calculates a score
based on the 5 critical metrics—application availability, DNS resolution time, TCP
connect time, SSL connect time, and the HTTP latency. If the application fails the
availability test (application is unavailable), then the experience score is 0. If the
application is reachable, only then the remaining four metrics will be calculated. Each
of the above metrics (other than application reachability) have a different weightage
and baselined lower and upper thresholds, and their combined weightage equals 100. The
sum of these individual metric scores determines the application experience score for a
user. An average of all the test sample results for each application determines the
experience score of a user.