: Enable Zoom Integration with ADEM
Focus
Focus

Enable Zoom Integration with ADEM

Table of Contents

Enable Zoom Integration with ADEM

Before you enable Zoom integration with ADEM, be sure to purchase a Zoom Quality of Service Subscription (QSS) as an add-on from Zoom. You can use Zoom QSS along with the standard ADEM license. Zoom QSS offers loss, latency, jitter, and bandwidth for every user, for every minute on Zoom.
To enable Zoom integration, you have to authorize yourself to Zoom using your Zoom credentials. You must have administrative privileges to the Zoom account. You can disable the Zoom integration for your tenants at any time, but if you do so and later want to enable the Zoom integration for that tenant, you will be required to repeat the authorization process.

For New ADEM Customers

If you are a new ADEM customer, you must edit the Zoom pre-defined app test to configure the users for whom you want to enable Zoom monitoring, Follow this process to enable Zoom integration with ADEM for all Mobile Users:
  1. Open the
    Applications
    dashboard in ADEM and select the
    Application Tests
    tab.
  2. Under
    Application Test Name
    , click
    zoom-meeting
    , the pre-defined application test for Zoom to open the
    Edit App Test
    page.
  3. In the
    Source
    section, the
    Mobile Users
    selection is set to
    None
    by default. Select the
    Mobile Users
    whose Zoom experience you want to monitor.
  4. Under
    Target
    ,
    1. Select
      zoom-meeting
      or
      zoom-base
      from the
      Application Entities
      menu.
      The
      Enable Zoom Integration for Mobile Users
      section appears.
    2. Authorize Zoom Integration
      under
      Enable Zoom Integration for Mobile Users
      . You must have Zoom Administrator access to do so. This authorizes the use of Zoom Quality of Service for ADEM. You will see prompts informing you that authorization is in progress and subsequently a message on successful completion.
      Upon successful authorization, you will be redirected to the Zoom application where you must
      Allow
      ADEM to receive the Zoom QSS data. You should see a blue slider replace the
      Authorize Zoom Integration
      with the blue slider button placed to the right indicating that the Zoom calls are now monitored for the mobile users that you selected in
      Source
      .
  5. Save
    your changes.

For Existing Customers

If you are an existing ADEM customer (you are already using ADEM and have a license for it), you must create and configure a new app test for Zoom. Follow these steps to enable the Zoom integration:
  1. Create an app test for Zoom. See Set up an Autonomous DEM Application Test for details on this.
  2. On the
    New App Test
    Source
    section, select the
    Mobile Users
    whose Zoom experience you want to monitor.
  3. In the
    Target
    section, select either
    zoom-meeting
    or
    zoom-base
    under
    Application Entities
    . Also, make sure that the slider button under
    Enable Zoom Integration for Mobile Users
    is placed to the right indicating that the Zoom calls are now monitored for the mobile users that you selected in
    Source
    .
  4. Save
    your changes.

Recommended For You