Monitor the digital experience for your SASE users and troubleshoot performance issues from the

Monitored Mobile Users

dashboard. From here you get an overall view of the experiences and the experience trend for all your ADEM users, as well a per-user view of the digital experience across your SASE environment. You can drill down into details for the specific user who is reporting performance issues. Immediately when you drill down, alerts at the top of the page highlight any experience issues the specific user is having, such as low device memory or high CPU usage.

Monitored Users are defined as the unique number of User/Device combination. For example, if 2 users are logged in to 3 devices each, the

Devices

count will display as 6 and the

Users

count will display as 2. Likewise, if 2 users are using the same device, the

Devices

count will display 1 and the

Users

count will display 2. The

Monitored Mobile Users Devices

table on the

Monitored Mobile Users

page displays each User/Device combination as a separate row, hence the user name could be duplicated across multiple rows depending on the number of devices he/she is logged in to.

This dashboard provides a summary view of all the user experiences in the network and shows how the experience is trending during the selected

Time Range

.

Select or define a custom

Time Range

to view the data for only the time window selected. Your time range selection in the Time Range Filter determines the granularity of data displayed in each histogram.

Filter (click ) the data shown in the widgets in this dashboard. The following filters are available:

You can also use the search bar to quickly find a specific user, remote site, application, or Prisma Access location.

In the

Monitored Mobile Users

dashboard,

Monitored Mobile User Devices

table, click a user name to open the User Details page for that specific user. This is often where you will want to start if you have users reporting performance issues. Immediately when you drill down, alerts at the top of the page highlight any experience issues the specific user is having, such as low device memory or high CPU usage.

Monitored Mobile Users - User Experience tab

Monitored Mobile Users - Self-Serve tab