Time Interval between User Notifications
ADEM Self-Serve continuously monitors the end users
Device,
WiFi and
Internet status.
The user receives the notification if the CPU, memory or WiFi quality
crosses the
threshold set
by the IT administrator.
CPU, memory, and WiFi
The notifications get sent only once in a thirty minute interval.
Even if the CPU, memory, or WiFi continue to cross the threshold
in the immediate 30 minutes following a notification, no additional
notifications are sent until 30 minutes have gone by since the last
notification was sent. The next time a notification gets sent is
when the system crosses a
threshold again.
For example, a notification gets sent at 10:00 am because the
user’s device is consuming 98% of CPU power at the time. For the
next 30 minutes, until 10:30 am, no notifications will be sent even
though the user’s device may continue at over 95% CPU usage (which
is the threshold for CPU notifications) or for that matter fluctuate
between 70% - 95% of CPU usage which is below the threshold. After
30 minutes of the notification, at 10:30 am, if the CPU consumption
is still above the threshold, ADEM will send another notification.
If at 10:30 am the CPU consumption is less than the threshold, no
notification will be sent. The next notification gets sent only
if and when the user’s CPU consumption crosses the threshold again.
Internet
A notification gets sent when ADEM detects that the user’s internet
is down. This notification is sent only once. It does not get sent
again even though the internet outage continues for any period of
time after that.
If the user is off-line for more than 24 hours and not connected
to ADEM cloud service for any reason such as they shut down their
device, or change their device, they will not get the notification
again. The Self-Serve capability gets suppressed for that particular
user's device. Once the user's device connects back to the ADEM
cloud service, it will automatically get enabled again provided
that Self-Serve is enabled on the portal.