Known Issues—Autonomous DEM
Review the open issues in Autonomous Digital Experience
Management (DEM).
These are the issues we’re currently working on.
ID | Description |
|---|---|
DEM-3139 | If a user belongs to multiple user groups,
then The Mobile Users Group filter on the Applications page
returns applications assigned to all groups that the user belongs
to, not just the selected group in the filter. |
DEM-3129 | When custom apps are deleted from Prisma
Access, they still display in the Autonomous DEM portal. |
DEM-3094 | Occasionally, when you update an existing
Mobile User group on the firewall by adding or removing users to
the group, your update does not display in Panorama. |
DEM-3066 | When ADEM is accessed from the Prisma Access
App, only those security groups currently used in one or more security policies
are displayed. On Panorama LDAP, all user groups are displayed. |
DEM-2815 | The application score that is displayed
on the "Global Distribution of Application Experience Scores for
Remote Sites" does not match the score on the Remote Sites page.
The first score is an average score filtered by location. The second
score (Remote Sites) is an average of the average score for each
remote site. |
DEM-2813 | Results from traceroute tests that take
more than 5 minutes to process may not be visible in the UI for
the polling interval. The results should appear in the UI for the
subsequent polling interval. This is most likely to occur when you
have many tests configured. |
DEM-2812 | If you upgrade your ADEM agent either via
auto-upgrade from the ADEM portal or by pushing the agent using
MDM, and then switch to an ADEM disabled GP portal, the ADEM agent
is uninstalled as expected. However, if you then switch back to
an ADEM enabled GP portal, the upgraded ADEM agent is not reinstalled.
Instead, the older, pre-upgrade, ADEM agent is installed. |
DEM-2777 | Any ADEM license changes for Remote Networks
(For example, SPN bandwidth allocations) can take between 1 to 4
hours to reflect in the UI. |
DEM-2762 | If you navigate to the Users
List page by clicking the link for a user on the Application details
page, the User list table displays all the users regardless of the
filters applied. If you apply the same filters on the Users
List page directly (without navigating to the page from
the Application details page), the table
gets updated correctly.Workaround: Apply the same
filters on the Users List page directly (without navigating
to the page from the Application details
page). |
DEM-2760 | If you apply a filter on a details page
(for example, User details page), that filter
is retained when you navigate to another page (for example, the Summary page)
from the left navigation menu. Even though the data on the navigated
page shows a filtered view, the filter option itself does not indicate
that a filter has been applied. It gives you the impression that
the data displayed is unfiltered data. |
DEM-2717 | When logging into ADEM as a Data Security
Manager, the page fails to load displaying the following error:“Maximum
update depth exceeded. This can happen when a component repeatedly calls
setState inside componentWillUpdate or componentDidUpdate. React
limits the number of nested updates to prevent infinite loops.” |
DEM-2596 | When you have 200K ADEM agents or more,
the Settings page in ADEM fails to load.
This is an intermittent issue and is typically observed when multiple users
are trying to access the Summary page in
parallel.Workaround: Refresh the page or try re-logging into
ADEM. |
DEM-2477 | After selecting Application filter, the
Location Details page fails to load the performance trends and path
visualization tabs data. |
DEM-2048 | When performing a new installation of GlobalProtect
5.2.10 or later on an M1 MacBook device that does not have Rosetta
2 installed, the Autonomous DEM agent does not get installed even though
the message that GlobalProtect displays indicates that the agent
installed successfully. Workaround: Manually install
Rosetta 2 on the M1 MacBook device and then refresh the GlobalProtect
connection to enable GlobalProtect to re-initiate the install of
the Autonomous DEM agent. |
DEM-1457 | On a Windows operating system running GlobalProtect version
5.2.8, if the endpoint is in a Trusted network with VPN tunnel established
to the internal gateway, the ADEM portal displays the GlobalProtect
status as Connected-Internal and VPN status
as Disabled . The trend line shows a blue background
indicating that the test was run while VPN was disabled. |
DEM-105 | Autonomous DEM does not run network performance
tests to the service connection, and hence the network performance
metrics are not measured for service connections. The service connection
is included when tracing the network path from the endpoint to the application. |
DEM-137 | The license usage count that displays on Settings License Details |
DEM-183 | When you install GlobalProtect app 5.2.6
on macOS devices, the pop-up prompt appears, prompting end users
for administrative privileges to modify system settings. Workaround :
Select OK so that the pop-up prompt does
not appear again. |
DEM-191 | Synthetic tests from Prisma Access location
vantage points are performed on all Prisma Access locations within
a given region, even if you have not deployed the infrastructure
to that specific location. You may see additional locations on the Prisma
Access Locations page. |
DEM-198 | Prisma Access Locations Topology View |
DEM-238 | If you have enabled SSL Decryption on Prisma
Access, the endpoint agent cannot register to the Autonomous DEM
portal successfully. To enable the endpoint agent to successfully
connect and communicate with the ADEM portal, you must add the FDQN
to an allow list. Note that the allow list is required only for
endpoint agent and ADEM connectivity and is not required for synthetic tests;
synthetic tests comply with the SSL Decryption policy. Workaround :
You must add a policy rule with no decrypt for the DEM Portal FQDNs
listed below so that the endpoint agent can register with the portal.
|
DEM-253 | For applications that are being split tunneled,
the synthetic test does not perform a trace path to display a hop-by-hop
detailed topology on the User User Details |
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