Monitoring

Use the Cloud Identity agent to monitor the connection to the Cloud Identity Engine and the Active Directory or to view logs.
Use this page to monitor the connection between the Cloud Identity agent and the Cloud Identity Engine and the connection between the Cloud Identity agent and your Active Directory.
You can also use this page to search or clear the logs. For example, when the agent initiates the connection to the Active Directory, the following log is created:
08/16/18 13:13:10:256-0800[Info 138]: Trying to connect to ad.example.com
.
The complete agent debug logs are available in the CloudIdAgentDebug.log file in the agent’s installation directory (by default,
C:\Program Files (x86)\Palo Alto Networks\Cloud Identity Agent
).
Monitoring
Cloud Identity Engine
Displays the status of the agent’s connection to the Cloud Identity Engine (Connected or Disconnected).
Last Update to Cloud Identity Engine
Displays the timestamp for the most recent update from the agent to the Cloud Identity Engine.
Last LDAP Fetch
Displays the timestamp for the most recent retrieval of directory objects from your Active Directory.
Log
Each log includes a timestamp, the log level (for example, Info), and the message contained in the log.
  • Search
    —Search the logs.
    Search terms are case-sensitive.
  • Clear Log
    —Clear the current list of logs.

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