Troubleshoot Cloud Identity Engine Issues

If you are encountering issues with the Cloud Identity Engine, refer to the following table for common issues and solutions.
If you are encountering specific issues when using the Cloud Identity Engine, refer to the following table for common issues and solutions.
What Do I Do If...
Resolution
I checked the status of the agent on the Directories page and the status is “In Progress” but no groups or OUs are listed.
While the domain is being synced, the
In Progress
status appears on the Directories page. If this is the first time the Cloud Identity Engine is syncing the domain, the groups and OUs may take some time to appear. If they do not display, delete then re-create the Cloud Identity Engine instance and add the domain(s) again.
The hub does not redirect to display my Cloud Identity Engine instances or displays a blank page.
If this issue occurs, contact support (see Get Help).

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