Partner Interoperability for VM-Series Firewalls
Partner certification and interoperability index for VM-Series firewalls.
Palo Alto Networks offers two tiers of support for third-party partner platforms for the
VM-Series next-generation firewall: Palo Alto Networks Certified and Partner-Qualified.
The VM-Series firewall provides the same security features and functionality regardless
of support tier but the types of issues that we can help you resolve are different for
each.
Partner Qualified—Palo Alto Networks customer support helps you with any
issue related directly to VM-Series firewalls. A VM-Series firewall issue is
defined as an issue that occurs after a packet enters the firewall. This level
of support does not include issues related to a partner platform.
VM-Series issues include:
An issue with your PAN-OS configuration
An issue with VM-Series upgrades
An issue with VM-Series licensing
An issue with VM-Series documentation
Palo Alto Networks Certified—Palo Alto Networks customer support helps you
with all VM-Series firewall issues as well as any issues related to an approved
partner platform. A platform issue is defined as an issue that involves a packet
that is outside of the VM-Series firewall, such as before it arrives at or after
it leaves the firewall or hypervisor. Palo Alto Networks Certified support also
includes support for your hardware configuration.
Partner platform issues include:
A network interface that is not recognized by the VM-Series firewall
The VM-Series firewall is not booting
A platform configuration issue
An issue with bootstrapping the VM-Series firewall
An issue that prevents the connection to other networking devices
Issues related to high availability (HA) functionality
I/O Acceleration (DPDK, SR-IOV, and PCI passthrough)
For a complete list of the partner platforms supported in each tier, review the
integration information:
