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    3. AIOps for NGFW Alerts Reference
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    Next-Generation Firewall

    Free Health Alerts

    Table of Contents

    Free Health Alerts

    The following table identifies the free alerts that
    AIOps for NGFW
     can raise which are related to the health of your platform.
    A Premium license is not required in order for
    AIOps for NGFW
     to raise these alerts.
    Alert
    Description
    CDL Log Forwarding Latency
    (Free alert)
    The forwarding latency on CDL goes beyond an acceptable value.
    Class
    : Health
    Category
    : CDL Health
    In-App Support Ticket
    : No
    CDL Log Forwarding Offline
    (Free alert)
    The CDL Log forwarding service is non-functional
    Class
    : Health
    Category
    : CDL Health
    In-App Support Ticket
    : No
    CDL Log Ingestion Latency
    (Free alert)
    The ingestion latency on CDL goes beyond an acceptable value.
    Class
    : Health
    Category
    : CDL Health
    In-App Support Ticket
    : No
    CDL Log Ingestion Offline
    (Free alert)
    The CDL ingestion service is non-functional.
    Class
    : Health
    Category
    : CDL Health
    In-App Support Ticket
    : No
    CDL Log Storage Approaching Limits
    (Free alert)
    Log types approach the maximum configured storage limit.
    Class
    : Health
    Category
    : Logging
    In-App Support Ticket
    : No
    Card Power Failure
    (Free alert)
    A card failure has been detected, suggesting a potential issue with the card or its seating within the chassis.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Degraded System Drive
    (Free alert)
    A degraded system drive has been identified by monitoring its attributes values.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    FE100 Failure
    (Free alert)
    A calibration error has been detected on the FE100 chip in the firewall. This issue usually indicates a hardware failure.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Fan Issues
    (Free alert)
    A fan or fan tray triggered an alarm on the device.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Fatal Machine Check Failure
    (Free alert)
    A Fatal Machine check failure was detected. This issue usually indicates a hardware failure in the CPU.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Firewall Disconnected from Cortex Data Lake
    (Free alert)
    The connection between FW and CDL has been lost.
    Class
    : Health
    Category
    : CDL Connectivity
    In-App Support Ticket
    : No
    Firewall Disconnected from Panorama
    (Free alert)
    The connection between Firewall and Panorama has been lost.
    Class
    : Health
    Category
    : Connection failure
    In-App Support Ticket
    : No
    HA Backup
    (Free alert)
    The HA Backup link(s) are not currently configured.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : No
    HA Peer Connection Status
    (Free alert)
    One of the firewalls in the HA pair is in a non-healthy state.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : Yes
    High Disk Space Usage - Pancfg partition
    (Free alert)
    The hard disk partition is nearing or at capacity.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Detection Type
    : Anomaly
    High Disk Space Usage - Panlogs partition
    (Free alert)
    The hard disk partition is nearing or at capacity.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Detection Type
    : Anomaly
    High Disk Space Usage - Root partition
    (Free alert)
    The hard disk partition is nearing or at capacity.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Detection Type
    : Anomaly
    High Processing Activity
    (Free alert)
    One or more computing resources are running low on the device.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : No
    Detection Type
    : Anomaly
    IPQ Error
    (Free alert)
    An IPQ (Ingress Packet Queue) error has been detected on one of the FE100 chips in the firewall. This error usually indicates a reseat is needed, or there is a hardware failure.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Irregular Input Power
    (Free alert)
    Device power levels are outside of the normal range.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    License Expiration
    (Free alert)
    One or more of your licenses are nearing or have reached expiration.
    Class
    : Health
    Category
    : PanOS and Subscription
    In-App Support Ticket
    : No
    MPC Card - CPLD Failure
    (Free alert)
    The Management Processor Card (MPC) is an essential component for the PA-5450, providing management, logging, and high availability functions. The MPC card has experienced a failure due to an issue with its component, the Complex Programmable Logic Device (CPLD).
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    NGFW/Panorama Management Certificate Expiration
    (Free alert)
    This alert detects the expiration of the NGFW/Panorama Management Certificate.
    Class
    : Health
    Category
    : Certificate
    In-App Support Ticket
    : No
    NPC Card - FE100 Failure
    (Free alert)
    Network Processing Cards (NPCs) provide network connectivity and are essential for network traffic processing. An NPC card has experienced an issue with its FE100 component, leading to its failure.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Out of Sync Peers - Configuration
    (Free alert)
    The system configurations on the high availability peers do not match.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : No
    Out of Sync Peers - Dynamic Content
    (Free alert)
    Dynamic content, such as Antivirus or Applications and Threats, do not match between the high availability peers.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : No
    Out of Sync Peers - Sessions
    (Free alert)
    Sessions are not matching or up to date between the High availability Peers.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : No
    Out of Sync Peers - Software
    (Free alert)
    The PAN-OS software versions on the high availability peers do not match.
    Class
    : Health
    Category
    : High-Availability
    In-App Support Ticket
    : No
    Outdated Dynamic Content
    (Free alert)
    The dynamic content installed on the device is stale when compared to the content that is available on the update server.
    Class
    : Health
    Category
    : Dynamic content
    In-App Support Ticket
    : No
    PAN-OS End-of-Life
    (Free alert)
    Your current version of PAN-OS is no longer supported.
    Class
    : Health
    Category
    : PanOS and Subscription
    In-App Support Ticket
    : No
    PAN-OS Known Vulnerability
    (Free alert)
    Your current version of PAN-OS has known vulnerabilities.
    Class
    : Health
    Category
    : Dynamic content
    In-App Support Ticket
    : No
    PAN-OS Root and Default Certificate Expiration - Scenario 1
    (Free alert)
    The root certificate and the default certificate on the firewall expired.
    Class
    : Health
    Category
    : Certificate
    In-App Support Ticket
    : No
    PCI Error
    (Free alert)
    A Peripheral Component Interconnect (PCI) is responsible for connecting the Management Plane (MP) to the Control Plane (CP). A certain error related to this component indicates a failure in its functionality.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Path Monitor Failure - Card
    (Free alert)
    A path monitoring failure has been detected on a card located within the firewall's slots.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Port Failure
    (Free alert)
    A failure related to the management physical port or one of the high-availability physical ports has been detected.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Process Memory Depletion - Configd
    (Free alert)
    The device’s management plane processes are depleting its available memory.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Process Memory Depletion - Device Server
    (Free alert)
    The device’s management plane processes are depleting its available memory.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Process Memory Depletion - Log Receiver
    (Free alert)
    The device’s management plane processes are depleting its available memory.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Process Memory Depletion - Management Server
    (Free alert)
    The device’s management plane processes are depleting its available memory.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Process Memory Depletion - User Id
    (Free alert)
    The device’s management plane processes are depleting its available memory.
    Class
    : Health
    Category
    : Resource usage
    In-App Support Ticket
    : Yes
    Redundant Power Supply Failure
    (Free alert)
    Power supply redundancy is not attained either because it hasn't been inserted, the power supply has malfunctioned, or complete redundancy hasn't been accomplished.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : Yes
    Thermal Issues
    (Free alert)
    Device temperature is outside of the normal range.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No
    Logging Drive Failure
    (Free alert)
    A failed logging drive has been identified through the monitoring of the firewall's disk status.
    Class
    : Health
    Category
    : Hardware
    In-App Support Ticket
    : No

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