Autonomous DEM for Hybrid Workforce
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- Products That Use Autonomous DEM
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- ADEM Data Collection and Agent Processes
Autonomous DEM for Hybrid Workforce
Autonomous DEM
for Hybrid WorkforceADEM gives IT departments the visibility and control for a secure hybrid workforce and
great user experience.
Where Can I Use This? | What Do I Need? |
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Autonomous DEM
for Hybrid Workforce
monitors the experience of all
applications irrespective of where they are hosted. It also continuously monitors the
experience of every user as they shift between working from home, connected over a
non-trusted network, to working from the office over a trusted corporate campus network.
Whether the user is connected from an untrusted network or a trusted network, ADEM will
continue to do application performance monitoring. An untrusted network can be any network such as the user’s home, a retail shop, a hospital,
hotel, or airport from where users are connected to
Prisma Access
. Even if your user
disables the VPN manually, ADEM will continue to do the user experience and application
monitoring. When mobile users are in their office campus, they are connected to a
trusted network.Autonomous DEM
is enabled when GlobalProtect endpoints connect to Prisma Access
. Once
enabled, it will continue to monitor user experience across hybrid work environments
on and off campus.When you create an application test, by default the
End-to-end Application Experience
monitoring from Trusted Networks (in Office)
(in the Advanced
Mobile Users Test Options
section on the New App
Test
page) is disabled. Select the application test on which you want to
monitor user experience at all times irrespective of whether the user is in a trusted or
untrusted network and select the End-to-end Application Experience monitoring
from Trusted Networks (in Office)
check box for the application in order
for Autonomous DEM
to continue to do the Application Performance Monitoring. The
End-to-end Application Experience monitoring from Untrusted Networks when
VPN is disabled
check box is selected by default. The following table describes the various states in GlobalProtect and how
Autonomous DEM
performs when GlobalProtect is in each state. These states are displayed in the
GlobalProtect app settings. Autonomous DEM
monitoring is supported in all the
states.GlobaProtect Status | Connected To | VPN Status | ADEM Monitoring | What it means |
|---|---|---|---|---|
Connected | Prisma Access | Enabled | Yes | VPN is connected to Prisma Access through GlobalProtect. User is logged in
from an untrusted network (logged in remotely). |
Connected | Internal network (from a trusted network) | Enabled | Yes | VPN is connected to the internal network when
the user is logged in from a trusted network (logged in from within
the office or headquarters). |
Disabled | N/A | Disabled | Yes | VPN is not connected to Prisma Access . |
Connected Internal | N/A | Disabled | Yes | User is not connected to the VPN. User is on
a trusted network. |