: Certificate Renewal for Autonomous Digital Experience Management
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Certificate Renewal for Autonomous Digital Experience Management

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Certificate Renewal for Autonomous Digital Experience Management

You must renew your GlobalProtect log collection certificate before it expires.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Strata Cloud Manager
  • Prisma Access
    license
  • ADEM Observability
    license
  • Mobile Users license
  • Remote Networks license
The GlobalProtect log collection certificate is required in order for the endpoint to communicate with the ADEM portal. So, when the certificate expires, communication to the portal from the endpoint is lost. This results in data loss, since the metrics collected on the endpoint does not reach the portal, hence does not show up on the portal.
Be sure to renew your GlobalProtect log collection certificate before it expires. Follow these steps to renew the certificate:

Panorama

Administrators have to manually update the certificate by performing the below steps:
  1. Click the
    Panorama
    tab.
  2. Click
    Cloud Services
    Configuration
    in the left panel.
  3. Under
    GlobalProtect App Log Collection and
    Autonomous DEM
    section, click
    Renew Certificate for GlobalProtect App Log Collection and
    Autonomous DEM
    to renew the certificate.

Strata Cloud Manager

In the
Strata Cloud Manager
,
  1. Go to
    Manage
    Certificate Management
    Certificates
    tab.
  2. Under
    Palo Alto Network Issued certificates
    section, select
    GP Log Certificate
    and click
    Renew
    to renew the certificate.

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