Known Issues—Autonomous DEM
Table of Contents
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- Autonomous DEM
- Products That Use Autonomous DEM
- Set up an Autonomous DEM Application Test
- ADEM Data Collection and Agent Processes
Known Issues—Autonomous DEM
Review the open issues in Autonomous Digital Experience
Management (ADEM).
If you are using the Strata Cloud Manager user interface, see
the AI-Powered ADEM Administrator's Guide.
These are the issues we’re currently working on.
ID | Description |
|---|---|
DEM-4686 | ADEM may not be able to identify every problem that may
impact a user's calls. For example, WiFi disconnect will impact a Zoom
meeting, but will also stop ADEM synthetic tests. As a result, the
Number of minutes with issues field in the
Overall Zoom Performance Impact widget and
the Impacted Minutes field of the Zoom
Poor Performance Root Causes widget may not
match. |
DEM-4630 | On the User Details page and the
Application Details page, the
Historical Synthetics tab displays even if
you have not selected the Zoom application. |
DEM-4349 | The Map View tab of the Prisma Access
Locations page displays edge locations such as Hungary and Slovakia
as part of the Israel compute location even though Israel is now a
part of me-west-1 location. |
DEM-4248 | If the web tests are disabled for an application test, and the
network performance probes for that test are failing, score for
these tests will be displayed as null (grey tile) on the Prisma
Access Locations page. |
DEM-3992 | The ADEM dashboard may list one or more
user specific attributes for multiple clients. For example, the
user location or the hostname may reflect the same value for multiple
users. This happens if their Windows GUID is identical. Make sure the Windows GUID is unique for all the machines. Then reinstall the agent to get the
correct status updated. |
DEM-3873 | After the ADEM license expires, the Self-Serve
feature will continue to work for a grace period of 30 days. At
the end of the 30-day grace period, the notifications get disabled
on both Macintosh and Windows. On Macintosh, if you click the Application
Experience menu bar icon, the UI will open and notify
you that the notifications are disabled. On Windows, the Application Experience icon
in the task bar gets removed. |
DEM-3798 | Users receive the Self-Serve notifications
regardless of whether they are online or offline. If and when a
user's device gets disconnected from the ADEM portal (the device
goes offline), users will continue to receive Self-Serve notifications
on their device during the period that the device is offline. However,
the notification count will not get updated on the ADEM portal. |
DEM-3139 | If a user belongs to multiple user groups,
then The Mobile Users Group filter on the Applications page
returns applications assigned to all groups that the user belongs
to, not just the selected group in the filter. |
DEM-3129 | Custom apps that are deleted from Prisma
Access continue to show in the Autonomous DEM portal. |
DEM-3066 | When ADEM is accessed from the Prisma Access
App, only those security groups currently used in one or more security policies
are displayed. On Panorama LDAP, all user groups are displayed. |
DEM-2993 | When monitoring is enabled for a remote site, if the data
is not received by the ADEM portal for that site, the site does not
display in Monitored Remote Sites
dashboard. |
DEM-2834 | If you make a modification to the application test
configuration, you may see data gaps of 5 mins interval on the
application experience trend and performance metrics chart for the
remote site. |
DEM-2815 | The application score that is displayed
on the "Global Distribution of Application Experience Scores for
Remote Sites" does not match the score on the Remote Sites page.
The first score is an average score filtered by location. The second
score (Remote Sites) is an average of the average score for each
remote site. |
DEM-2777 | Any ADEM license changes for Remote Networks
(For example, SPN bandwidth allocations) can take between 1 to 4
hours to reflect in the UI. |
DEM-2717 | When logging into ADEM as a Data Security
Manager, the page fails to load displaying the following error:“Maximum
update depth exceeded. This can happen when a component repeatedly calls
setState inside componentWillUpdate or componentDidUpdate. React
limits the number of nested updates to prevent infinite loops.” |
DEM-2596 | When you have 200K ADEM agents or more,
the Settings page in ADEM fails to load.
This is an intermittent issue and is typically observed when multiple users
are trying to access the Summary page in
parallel.Workaround: Refresh the page or try re-logging into
ADEM. |
DEM-2477 | After selecting Application filter, the
Location Details page fails to load the performance trends and path
visualization tabs data. |
DEM-2048 | When performing a new installation of GlobalProtect
5.2.10 or later on an M1 MacBook device that does not have Rosetta
2 installed, the Autonomous DEM agent does not get installed even though
the message that GlobalProtect displays indicates that the agent
installed successfully. Workaround: Manually install
Rosetta 2 on the M1 MacBook device and then refresh the GlobalProtect
connection to enable GlobalProtect to re-initiate the install of
the Autonomous DEM agent. |
DEM-1457 | On a Windows operating system running GlobalProtect version
5.2.8, if the endpoint is in a Trusted network with VPN tunnel established
to the internal gateway, the ADEM portal displays the GlobalProtect
status as Connected-Internal and VPN status
as Disabled . The trend line shows a blue background
indicating that the test was run while VPN was disabled. |
DEM-253 | For applications that are being split tunneled,
the synthetic test does not perform a trace path to display a hop-by-hop
detailed topology on the User User Details |
DEM-198 | Prisma Access Locations Topology View |
DEM-191 | Synthetic tests from Prisma Access location
vantage points are performed on all Prisma Access locations within
a given region, even if you have not deployed the infrastructure
to that specific location. You may see additional locations on the Prisma
Access Locations page. |
DEM-183 | When you install GlobalProtect app 5.2.6
on macOS devices, the pop-up prompt appears, prompting end users
for administrative privileges to modify system settings. Workaround :
Select OK so that the pop-up prompt does
not appear again. |
DEM-105 | Autonomous DEM does not run network performance
tests to the service connection, and hence the network performance
metrics are not measured for service connections. The service connection
is included when tracing the network path from the endpoint to the application. |