Autonomous DEM
What’s New—Autonomous DEM
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- AI-Powered ADEM
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- AI-Powered ADEM
- Access Experience Agent 5.1
- Access Experience Agent 5.3
What’s New—Autonomous DEM
View the new features added in Autonomous DEM.
Where Can I Use This? | What Do I Need? |
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Here’s what’s new in Autonomous DEM:
What's New in July 2024
The following new feature was released in July 2024.
Microsoft Teams Integration with ADEM
The integration of Microsoft Teams meeting metrics with ADEM data provides visibility
and root cause analysis to a wide user base, so users can resolve or communicate
possible UCaaS performance issues before they affect end-user experience. The
Microsoft Teams dashboard data correlates with ADEM synthetic data, giving
networking team, UCaaS team, and help desk admins the information they need to
troubleshoot Microsoft Teams calls.
What's New in May 2024
The following improvements were released in May 2024.
ADEM Enhancements in the ADEM 5.1.0 Agent
ADEM Agent is now modularized and called Access Experience. Access Experience can be
used for multiple features based on the license activated, such as ADEM and App
Acceleration. Other enhancements include:
- An agent out-of-band upgrade.
- New Access Experience Agent configuration options for GlobalProtect version 6.3 and above:
- Install—Install the agent on the endpoint.
- Uninstall—Uninstall the agent from the endpoint.
- No Action—Retain the last agent state.
![](/content/dam/techdocs/en_US/dita/_graphics/cloud-management/access-experience-window-self-service.png)
What's New in November 2023
The following new features were released in November 2023.
Comprehensive Visualization of Application Performance for a Suite of
Applications
With the introduction of this feature, administrators will be able to select a single
application test and add all relevant test targets associated with that application
to the application test. Hence they can view your application test metrics as an
aggregated view of all targets, as well as individual test target performance. Since
you can now add multiple test targets to a single application test, you cannot
create multiple tests for that same application. Administrators are offered the
drill down visibility to each test target. For more information, see
Comprehensive Visualization of Application Performance for a Suite of Applications
ADEM support for FedRAMP High
The Federal Risk and Authorization Management Program (FedRAMP) is a United States
government-wide program that provides a standardized approach to security
assessment, authorization, and continuous monitoring for cloud products and services
for government users. Palo Alto Networks has demonstrated FedRAMP compliance.
To ensure FedRAMP High "In Process" compliance, Prisma SASE FedRAMP High In Process introduces support
for additional Prisma SASE apps, add-ons, and certain features.
What's New in September 2023
The following new feature was released in September 2023.
Introducing ADEM APIs
The ADEM APIs provide access to ADEM data for real-time and historical monitoring of
user, applications, and sites across your deployment. Each API is illustrated with
an example highlighting the lines in the API Response code that correspond to the
area in the UI where the data appears. There is an FAQ section in the guide that
provides details on the usage of parameters.
What's New in March 2023
The following new feature was released in March 2023.
ADEM Zoom Integration
ADEM has partnered with Zoom to provide the first per-minute root-cause analysis on
the market. This helps administrators debug, monitor, and proactively identify the
performance issues impacting Zoom users in their organization. To enable this
feature, you will need to purchase a Zoom Quality of Service Subscription (QSS)
license from Zoom. This integration provides minute-by-minute analysis of all the
Zoom calls in a customer's network. See Autonomous DEM Zoom Integration for details
on this feature.
What's New in January 2023
The following new feature was released in January 2023.
Prisma Access Locations Dashboard updated
The following changes have been implemented in the
Prisma Access
Locations
dashboard:- New widgets have been added to show all Network Performance and Application Performance metrics monitored for all applications from cloud agents.
- TheMap Viewshows the application distribution data for connected Mobile Users and Remote Sites at that location.
- The left border of the application distribution pop-up that appears when you hover your mouse cursor over a circle in theMap Viewis color-coded such that it represents the overall status that is lower of the Mobile Users status and Remote Sites status.
- You can filter the data in the dashboard by deployment type.
What’s New in December 2022
The following new feature was released in December 2022.
New Role Available - ADEM Tier 1 Support Role
ADEM provides role-based access control to the IT Administrators. Administrators who
log in with ADEM Tier 1 Support role get read-only access to the ADEM application
only. Refer to
Role-Based Access Control in ADEM
for details.
What’s New in October 2022
The following new feature was released in October 2022.
ADEM Self-Serve
ADEM now offers end-user notifications for issues that they can resolve directly.
With ADEM Self-Serve, when end users experience issues with either application
experience, device usage, WiFi, or internet connectivity, they get a notification on
their desktop. The notification indicates what the issue is and guides them with one
or more possible solutions that they can use to resolve the issue on their own. This
enhances user productivity and has the potential to reduce the number of IT tickets.
Clicking in the notification opens the Application Experience user interface which
provides more details on the issue.
Transition to Prisma SASE Platform
Prisma Access
is being transitioned to the Prisma SASE Platform to provide these benefits. As a part of this
transition, you may experience a difference in the steps to access Prisma Access.
What’s New in June 2022
The following new feature was released in June 2022.
Support for Selecting Mobile User Groups
When creating synthetic tests, you now have the option to enable the test on an
individual Mobile User or on a Mobile User group or both. You can enable tests only
on existing groups that are used in security policies. The tests that you enable on
a user group will run on all devices that belong to every single user in that group.
You cannot select only certain devices on which to run the test. If a user is
removed from a user group, the tests will automatically stop running on the user’s
devices. When new users are added to a group, the tests will automatically be run on
the new user’s device(s). The test results can be filtered by individual Mobile
Users or Mobile User groups (only groups currently in test configuration).
The following UI pages have been updated to support this feature:
- New App Testpage approached from theApplicationspage.Under theSourcesection, forMobile Users, a newCustomoption has been added which allows you to select either a single Mobile User or a Mobile User group or both.
- A new filter calledMobile User Groupshas been added on the following pages:
- Settings
- Applications
- Mobile Users
What’s New in April 2022
The following new feature was released in April 2022.
Mobile User changes
The following UI changes have been made with respect to the Mobile User devices:
- SummarypageThe widget forExperience Score for Top Monitored Mobile User Devicesdisplays a separate card for each of the User/Device combination along with the device and hostname details.
- Monitored Mobile UserspageMonitored Users are now defined as the unique number of User/Device combination. For example, if 2 users are logged in to 3 devices each, theDevicescount will display as 6 and theUserscount will display as 2. Likewise, if 2 users are using the same device, theDevicescount will display 1 and theUserscount will display 2. TheMonitored Mobile Users Devicestable on theMonitored Mobile Userspage displays each User/Device combination as a separate row, hence the user name could be duplicated across multiple rows depending on the number of devices he/she is logged in to.
- Mobile User DetailspageIn theMonitored Mobile Users Devicestable on theMonitored Mobile Userspage table, when you click on a user who has logged into multiple devices, the ensuingMobile User Detailspage lists all devices for the selected user. Each unique User/Device combination is represented in a separate card. You can view the details of only one device at a time by selecting its card. The details in the widgets that follow will be displayed for the device card you select.
Autonomous DEM Agent Installer Available on the CSP
You can now download the Autonomous DEM agent installation package from the Customer Support Portal. This allows you to upgrade your
ADEM agent without having to upgrade your GlobalProtect app.
You can deploy Autonomous DEM agent that you download from the CSP to your endpoints
using the same methods you would deploy the GlobalProtect app:
- For Windows endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search forGlobalProtect Autonomous DEM for Windows64.To deploy the agent to Windows endpoints, use Msiexec or via an MDM.
- For Mac OS X endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search forGlobalProtect Autonomous DEM for OS X.To deploy the agent to MacOS endpoints, use the macOS plist or via an MDM.
What’s New in November 2021
The following new feature was released in November 2021.
Support for Remote Sites
ADEM is now natively integrated with Prisma SD-WAN and will deliver exceptional user
experience for Palo Alto Networks Prisma SASE. ADEM for Prisma Access together with
Prisma SD-WAN provide comprehensive visibility into remote site experience by
providing segment wise insights on all WAN paths (active and backup). This helps you
quickly isolate the domains and WAN paths that are experiencing degraded experience
for remote site users and devices.
View the overall experience score of your remote sites in the
Summary
tab by selecting the Remote Site
Experience
card. The Remote Sites
dashboard
provides experience details for each site. The
Remote Sites Experience
card in the
Summary
tab is visible only if you have purchased the
Service Setup license. ![](/content/dam/techdocs/en_US/dita/_graphics/cloud-management/remote-site-dashboard.png)
For details on this feature, refer to the Remote Sites dashboard.
What’s New in October 2021
The following new features were released in October
2021.
ADEM for Hybrid Workforce
Optimizing User Experience and application performance across hybrid work
environments on and off campus.
With Autonomous DEM for Hybrid Workforce, regardless of whether Prisma Access
GlobalProtect Mobile Users are connected from an untrusted network or a trusted
network, Autonomous DEM will continue to provide User Experience and Application
Performance Monitoring.
Autonomous DEM can be enabled when GlobalProtect Clients connect to Prisma
Access. Once enabled, it will continue to monitor user experience across
hybrid work environments on and off campus.
For more details on this feature, refer to the First Look at Autonomous DEM
Dashboards.
Disable All Autonomous DEM Update Notifications
Starting in GlobalProtect version 5.2.8, you have the option to suppress receiving
all Autonomous DEM update notification on the Mobile User devices. See
Enable ADEM in Panorama Managed Prisma Access for Mobile Users
or
Enable ADEM in Cloud Managed Prisma Access for Mobile Users for details.