WiFi allows your computers and mobile devices such as smart phones or smart watches to connect to the internet. Your device connects to a WiFi router which in turn connects to a local WiFi network that lets your device connect your device to the internet. If the signal strength of the WiFi network that you are connected to becomes very weak, your WiFi router no longer communicates with the WiFi network and your device gets disconnected from WiFi. This could also happen if your WiFi router begins to malfunction. When your WiFi gets disconnected, unless you have a wired connection (using an ethernet cable), you will be disconnected from your internet. You will receive the following notification on your device.

Notification Text	What it means	Suggested remediation
You’re not connected to WiFi and won’t be able to access internet applications.	Your device doesn't have a connection with your WiFi router. Either your WiFi router is not functioning properly. It is also possible that you are too far away from your WiFi router, or WiFi may be disabled on your computer.	Check your WiFi connection. Check your WiFi router to make sure it is working. Alternatively, you can restart your router. Check the router’s user manual for details on restarting your router. Contact your Internet Service Provider (ISP) to check if there is a internet outage in your area.

Clicking on the notification opens the

Application Experience

UI opens. It provides details about the notification along with some suggestions to fix the stated problem.

The

Learn More

link opens a time series historical chart displaying the status of your WiFi connection during the last 3 hours. A slider bar placed at the right end of the chart by default shows you the most recent status. Move your mouse sideways on the chart across various points in time, to understand the historical status of the active area. Depending on where you mouse over and click in the chart, you can view the status and recommendation that was indicated at that specific time within the 3-hour window. The red dots indicate that a notification was sent to your device at that time where the dot appears.

Even though your WiFi is disconnected, you may be still connected to the internet. The color of the dot next to

Internet

in the left pane represents your internet connection status. A green dot indicates that your device is connected to the internet. A red dot indicates that you are disconnected from the internet.

To check for historical data indicating if or when the internet was down and a notification was sent to you in the past 3-hour window, click on the

Internet

tab in the left pane. then click

Learn More

. If there is a red dot on the chart, it indicates that a Disconnected Internet notification was sent at the time where the red dot appears.

If your internet was disconnected, a red dot appears next to

Internet

in the left pane and the status shows as Disconnected. Click on

Internet

to see the recommendations on how to resolve this issue.

To get more details, click

Learn More

. This opens a chart which shows you the time when your internet got disconnected.