View the GlobalProtect App Troubleshooting and Diagnostic Logs on the Explore App

Retrieve the GlobalProtect app troubleshooting and log records forwarded to

Strata Logging Service

.

Log in to the Palo Alto Networks hub and select
Explore
.
Select
Endpoint/GlobalProtect App Troubleshooting
.

View the entire troubleshooting or diagnostics log record.

Click the icon next to the row.

You can change the fields that are displayed in the log table, their order, which fields are pinned, and to use the Search field to quickly find specific fields in the troubleshooting log from the end user’s endpoint. For example, you can retrieve the endpoint serial number, hostname, username, or the endpoint’s unique host ID.



Verify the entire troubleshooting and diagnostics log record in the

Log Details

window. The log record may only include troubleshooting information or diagnostic log based on user consent.

The individual log fields are placed into logical groupings. If you did not enable the app to run diagnostic tests and to include diagnostic logs, the log fields for the

Endpoint State

,

GlobalProtect App Health

,

Gateway Network Impairments

, and

App Access Performance

groups are empty.

(

Optional

) If end users have consented to run diagnostic tests on the GlobalProtect app, click

Debug Logs

to download the GlobalProtect debug log files to your desktop for further analysis.

You can unzip the GlobalProtect debug log files from the

reportid_GlobalProtectLogs.zip

zip package. You can enter the

reportid

search criteria in the Search field to quickly find

reportid_GlobalProtectLogs.zip

zip package.