GlobalProtect
View and Collect GlobalProtect App Logs
Table of Contents
View and Collect GlobalProtect App Logs
View details about remote end user issues in the GlobalProtect
app logs.
You have two options for collecting GlobalProtect™
app logs from the end users’ endpoints:
- Collect logs—End users must manually collect the GlobalProtect app logs.
- Report an issue—End users report an issue directly to Cortex Data Lake to which the administrator can access when they experience unusual behavior such as poor network performance or a connection is not established with the portal and gateway.In order for the GlobalProtect app to send troubleshooting logs, diagnostic logs, or both toStrata Logging Servicefor further analysis, you must configure the GlobalProtect portal to enable the GlobalProtect app log collection for troubleshooting. Additionally, you can configure the HTTPS-based destination URLs that can contain IP addresses or fully qualified domain names of the web servers/resources that you want to probe, and to determine issues such as latency or network performance on the end user’s endpoint.
Use the following
steps to view or collect GlobalProtect logs:
- Launch the GlobalProtect app.
- From the status panel, open the settings dialog (
). - SelectSettings.
- From the GlobalProtect Settings panel, selectTroubleshooting.
- Select eitherDebugorDumpfrom theLogging Leveldrop-down.
- (Optional—Windows only) View your GlobalProtect logs:
- SelectLogs.
- Choose aLogtype.
- Startviewing logs.
- (Optional)Collect Logsto send to your GlobalProtect administrator for troubleshooting.
