Use the GlobalProtect App for iOS

1. Connect to the GlobalProtect portal or gateway.

   Use one of the following workflows to connect to the GlobalProtect portal or gateway:

   • First time connection experience:
     1. Launch the GlobalProtect app.
     2. (Optional) If you have not enabled GlobalProtect notifications on your endpoint, a notification permission dialog appears. Allow GlobalProtect to send you notifications.

        If you Don’t Allow GlobalProtect to send you notifications, a reminder appears the next time you launch the app. Tap the Settings -> GlobalProtect link to go to the notification permission screen, where you can enable notifications. If you still do not want to enable notifications, Skip this screen.

     3. Enter the GlobalProtect portal address.

     4. (Optional) Depending on the connection mode, tap Connect to initiate the connection.
     5. When the “GlobalProtect” Would Like to AddVPN Configurations message appears, use the following steps to add VPN configurations to your endpoint:
        1. Allow GlobalProtect to add VPN configurations to your endpoint. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.

        2. Enter your iPhone or iPad passcode to confirm that you want to add VPN configurations to your endpoint.

     6. (Optional) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the Cannot Verify Server Identity message appears. If you trust the certificate, tap Continue to proceed with the connection.
     7. (Optional) If prompted, enter your Username and Password and then SIGN IN.
        If your administrator has allowed you to use biometric (fingerprint or, for iOS X devices only, face ID) information to sign in, you need to first sign-in with a username and password twice (once to save it and again to authenticate); you can then use biometric information to sign in.

     8. (Optional) If you are using multi-factor authentication, enter the GlobalProtect verification Code that is sent to your endpoint after you sign in, and then tap Continue.
     9. (Optional) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Close the welcome message to proceed to the home screen.

     10. (Optional) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.

     11. When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the CONNECTED state.

     12. (Optional) By default, the endpoint automatically connects to the Best Available gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen and then use one of the following options:
         • Select a gateway manually (external gateways only). If your administrator configures more than 10 manual external gateways in your portal agent configuration, you can also locate a specific gateway using the gateway search option.

         • Assign and automatically connect to a preferred gateway by tapping the More Options (

           ) icon for the gateway that you want to set as the preferred gateway and then Set As Preferred. Alternatively, you can long-press (tap and hold) the gateway and then Set As Preferred.
           To remove the preferred gateway assignment, tap the More Options (

           ) icon for the preferred gateway and then Remove Preferred. Alternatively, you can long-press (tap and hold) the gateway and then Remove Preferred.

   • On-Demand (Remote Access VPN) connection experience:
     When GlobalProtect administrator configures GlobalProtect with the On-Demand connect method, you must launch the GlobalProtect app to initiate the connection manually. After the connection initiates, you can TAP TO CONNECT to establish the GlobalProtect connection. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes without requiring further user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in to establish the connection.

   • Always On connection experience
     When your GlobalProtect administrator configures GlobalProtect with the Always On connect method, the connection initiates automatically. Depending on whether your administrator configures the GlobalProtect app to Save User Credentials, you can establish the GlobalProtect connection without launching the app. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes automatically without requiring any user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in through the app to establish the connection.
   • (Optional) If your administrator has configured GlobalProtect with the Always On connect method, the connection initiates automatically. The home screen displays CONNECTED state.
     With the Always On connect method, the home screen displays CONNECTED state with a disconnect message to prevent you from disconnecting when you try to tap the Connect icon.

2. View information about your GlobalProtect connection.

   After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap SETTINGS to view information about your connection, including the Portal address and connection Status.

   • If you want to connect to a different GlobalProtect portal, tap the Portal address. When prompted, enter a new portal address and then tap CONNECT.
   • If you are connected to an external gateway, tap the connection Status to view additional details about your connection (including the network SSID and gateway IP address/FQDN).

3. (Optional) Change your saved password.

   If your GlobalProtect administrator configures the GlobalProtect portal agent to Save User Credentials, your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).

   1. Launch the GlobalProtect app.
   2. From the home screen, TAP TO CONNECT.
   3. (Optional) If prompted, enter your old Username and Password, and then SIGN IN.

   4. When the GlobalProtect app prompts you to Update Password, enter your Current Password followed by your New Password.

   5. Retype Password to confirm your new password.
   6. SIGN IN to reconnect to GlobalProtect with your new password.
4. (Optional) Disconnect from GlobalProtect.

   If your administrator configures GlobalProtect with the On-Demand connect method, you can TAP TO DISCONNECT from the home screen.