Review the known issues in Prisma Access Agent 25.7.1
Prisma Access Agent version 25.7.1 has the following known issues:
Issue ID
Description
PANG-10158
When attempting to install Prisma Access Agent on an Ubuntu 24
virtual machine (VM) via SSH or RDP, the installation fails with an
error indicating that the user environment was not preserved, even
when the sudo -E option is used.
PANG-10342
An issue exists where the Prisma Access Agent on Debian Linux
experiences intermittent SSL tunnel disconnection and automatic
reconnection due to health keepalive timeouts. When using the agent with
an SSL tunnel configuration on Debian, the tunnel repeatedly disconnects
and reconnects without any manual intervention from the user. This
behavior disrupts the stability of the connection, potentially affecting
user productivity and network reliability.
PANG-10309
An issue exists where the Prisma Access Agent on Linux fails to
perform HIP updates when using the PACLI command. When administrators
attempt to execute the pacli hip update command
while the agent is connected, the operation fails because HIP updates
are not supported yet.
PANG-10271
When upgrading Prisma Access Agent from version 25.7.1.1 to 25.7.1.2
on a Debian ARM system, a crash file is automatically generated upon
launching or using Prisma Access Agent.
PANG-10019
After installing Prisma Access Agent 25.6.0.10 on an Arch Linux x86
system, a coredump occurs when attempting to connect to an endpoint
management (EPM) system and a gateway.
