How Prisma Access Counts GlobalProtect Mobile Users
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How Prisma Access Counts GlobalProtect Mobile Users

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How Prisma Access Counts GlobalProtect Mobile Users

Describes how Prisma Access counts GlobalProtect mobile users.
The number of total users that display in the status areas might be different than the number that displays in the associated tables. The following section describes the differences.
  • Status
    tab (
    Panorama
    Cloud Services
    Status
    Status
    )—The number of users that displays in the main page, in the
    Mobile Users—GlobalProtect
    area, might be different than the number that displays in the table when you click the
    Current Users
    hyperlink. The number that displays in the
    Mobile Users—GlobalProtect
    area counts the number of unique users; the list of users in the
    Current Users
    table counts all users per login or connection. If a single user is logged in to more than one gateway or is connected with multiple devices, the number in the table might be larger.
    For example, a user
    user1
    is logged into two gateways in the
    United Kingdom
    location; this condition might have occurred because Prisma Access automatically added gateways when a large number of users logged in to the same location. In this case, Prisma Access counts
    user1
    once in the
    Mobile Users—GlobalProtect
    area, but twice in the
    Current Users
    table.
  • Monitor
    tab (
    Panorama
    Cloud Services
    Status
    Service Stats
    Mobile Users—GlobalProtect
    )—The number of
    Users
    you see in the global map might be different than the number that displays in the table when you select a region. A user that is logged in to more than one gateway or is connected with multiple devices might show up multiple times in the table.
    The following screenshots provide an example. There are 23 unique users logged into the
    Asia
    region, as shown in the global map.
    If you select the
    Asia
    region, Prisma Access gives the number of unique users (23) on the top left of the region page. However, two users are connected via multiple devices in the
    South Korea
    location (for example, a smart phone and a computer). Because the users have two separate connections, Prisma Access counts them twice in the table, giving a total number count in the table of 25.

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