ServiceNow CloudBlade Integration
Learn about the ServiceNow CloudBlade integration release notes.
Prisma SD-WAN introduces the ServiceNow CloudBlade which is used
to translate events raised on Prisma SD-WAN into incident tickets on ServiceNow. Once a
ticket is created in ServiceNow, it ensure that the IT Operations team has a seamless
process to check network conditions and take immediate action for remediation.
ServiceNow CloudBlade Version 1.7.1
The 1.7.1 version of the ServiceNow CloudBlade includes improved infra related bug
fixes, and supports the following new Events.
- DEVICEHW_TEMPERATURE_SENSOR
- DEVICESW_CONCURRENT_FLOW_SOFTLIMIT_EXCEEDED
- USER_ID_DIRECTORY_SYNC_FAILED
- USER_ID_HUB_SELECTION_FAILED
ServiceNow CloudBlade Version 1.6.1
This topic contains the new/updated features in the ServiceNow CloudBlade Version
1.6.1.
New/Updated Features
The version 1.6.1 ServiceNow CloudBlade supports the following new
Events- HUB_CLUSTER_SITE_COUNT_THRESHOLD_EXCEEDED
- DEVICE_CELLULAR_FIRMWARE_NOT_AVAILABLE
- DEVICE_CELLULAR_INTERNAL_MODEM_ERROR
- DEVICE_CELLULAR_MODEM_TEMP_HIGH
- DEVICE_CELLULAR_MTU_MISMATCH
- DEVICE_CELLULAR_ROAMING
- DEVICE_CELLULAR_SIGNAL_STRENGTH_THRESH
- DEVICE_CELLULAR_SIM_PIN_ERROR
- DEVICE_CELLULAR_SIM_PUK_NEEDED
- DEVICE_CELLULAR_SIM_REMOVAL
- DEVICE_CELLULAR_SIM_SECURITY_ERROR
- DEVICE_CELLULAR_SIM_SWITCHOVER
An incident on ServiceNow is updated any time there is an update to the following
Prisma SD-WAN event parameters:
- acknowledged
- suppressed
- notes
- cleared
