: Reset Administrator Authentication
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Reset Administrator Authentication

Table of Contents

Reset Administrator Authentication

Reset Google MFA for an administrator account on
Data Security
.
See Common Services: Identity and Access if you're using the Cloud Management Console.
As a
Super Admin
, you can reset the Authentication settings for any account except your own. To change your Authentication settings, another Super Admin must reset your account. If you are the only Super Admin and require a reset, contact customer support to open a case. After a reset, set up the authentication again.
The ability to reset administrator authentication option on
Data Security
is only available for instances set up before July 17, 2019.
  1. Select
    Settings
    Admin Accounts
    .
  2. Click the Name of the administrator and select
    Reset MFA
    .
    If you don't see the Reset MFA link, you don't have the privilege necessary to modify the settings. When you successfully reset authentication, the administrator receives an email that includes a link to pair their device and set up their authentication.

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