Getting Help

Use these resources to get help with Cortex Data Lake.
The following topics provide information on where to find more about this release and how to request support:

Related Documentation

Use the Cortex Data Lake Getting Started Guide to learn how to deploy Cortex Data Lake, begin sending logs from your on-premise firewalls to Cortex Data Lake, and begin forwarding logs from Cortex Data Lake to an external Syslog receiver.
Refer to the following documentation on the Technical Documentation portal or search the documentation for more information on our products:
  • Panorama Administrator's Guide
    —Provides the basic framework to quickly set up the Panorama™ virtual appliance or an M-Series appliance for centralized administration of the Palo Alto Networks firewalls.
  • PAN-OS Administrator's Guide
    —Provides the concepts and solutions to get the most out of your Palo Alto Networks next-generation firewalls. This includes taking you through the initial configuration and basic set up on your Palo Alto Networks firewalls.
  • GlobalProtect Administrator’s Guide
    —Describes how to set up and manage GlobalProtect™ for PAN-OS 8.1.
  • Prisma Access Getting Started Guide
    —Use the Prisma Access Administrator's Guide to set up your Prisma Access and realize the flexibility, convenience, and rapid time to value in securing your users everywhere. This guide includes information on how to use the Cortex Data Lake with the Prisma Access.
  • Cortex XDR
    —Use the
    Cortex XDR Administrator’s Guide
    for your license tier (Prevent or Pro) to learn how use Cortex Data Lake with Cortex XDR and configure your Cortex XDR log quotas.

Requesting Support

For contacting support, for information on support programs, to manage your account or devices, or to open a support case, go to https://support.paloaltonetworks.com.
To provide feedback on the documentation, please write to us at: documentation@paloaltonetworks.com.

Contact Information

Corporate Headquarters:
Palo Alto Networks
3000 Tannery Way
Santa Clara, CA 95054
Palo Alto Networks, Inc.

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