Troubleshooting
Resources for Traps Agent for Windows
Use the resources in this topic to troubleshoot the Traps
agent 5.0 on Windows endpoints.
Resource
Description
Traps™ installation log
Specifies any errors encountered during
installation of Traps components. Use this log file when you need
to troubleshoot installation issues. On Windows endpoints, the installer
stores the log files in the
%temp%
or
C:\Users\<user_name>\AppData\Local\Temp
folder.
Traps service log
Indicates information, warnings, and errors
related to the Traps service. The Service log is located in the following
folder on the endpoint:
Windows Vista or a later
Windows OS
—
%ProgramData%\Cyvera\Logs
Windows XP
—
C:\Document and Settings\All
Users\Application Data\Cyvera\Logs
Traps console log
Indicates information, warnings, and errors
related to the Traps console. The Console log is located in the following
folder on the endpoint:
Windows Vista or a later
Windows OS
—
C:\Users\<username>\AppData\Roaming\Cyvera
Windows XP
—
C:\Document and Settings\<username>\Application Data\Cyvera\Logs
Supervisor Command Line Tool
(cytool.exe)
Allows you to manage Traps
features and perform advanced troubleshooting on the local endpoint
from a command line interface. For more information, see Cytool for Windows.
Unknown files for analysis
Traps stores unknown files to send to the
Traps management service in the
C:\ProgramData\Cyvera\Temp
folder.
After the Traps management service submits a file to WildFire®,
the Traps agent deletes the file from the Temp folder.
In
some cases, third-party Antivirus (AV) applications raise an alert
for this folder. If this occurs, we recommend that you whitelist
this folder in the third-party AV application.