Known Issues in Traps™ Agent 5.0
Known issues in Traps agent 5.0 releases.
The following table details
known issues in Traps agent 5.0 releases.
Issue ID | Description |
---|---|
CPATR-12877 | On Windows endpoints, unknown macros in
Microsoft Office documents invoke notifications about these files
when their verdict is received. |
CPATR-12865 | On Windows endpoints, post-detection alerts
for Microsoft Office files that contain a macro are not retrievable
from the management server. |
CPATR-10614 | The Traps agent does not create a post-detection
event when it receives from WildFire a malware verdict for a macro
file that had a previous non-malware verdict. |
CPATR-9702 | On endpoints running Windows Embedded POSReady
2009, the Traps agent 5.0.10 sometimes halts when:
The recommended workaround
for this issue is:
Before
you install or upgrade the Traps 5.0.10 agent on an endpoint running
Windows Embedded POSReady 2009, see Changes to Default Behavior in Traps Agent 5.0.10 |
CPA-3352 This issue is
now resolved. See Addressed Issues in Traps Agent 5.0.6. | On endpoints running Windows 10 Insider Preview,
the Windows Defender Security Center displays Virus &
threat protection as Unknown and displays Status unavailable for
Traps even though Traps successfully registers with the Security
Center and is available. |
CPA-2814 This issue is
now resolved. See Addressed Issues in Traps Agent 5.0.3. | When you install Traps on a Linux endpoint
and multiple OpenSSL Red-hat Package Manager (RPM) packages are
installed, installation fails. Workaround: Remove any extra
OpenSSL packages from the Linux server. |
CPA-2681 This issue is
now resolved. See Traps
Agent 5.0.1 Addressed Issues. | Clicking Check In Now in
the Traps agent console disconnects the agent from the Traps management
service after you configure a malware profile with a Parent Process
Name that exceeds 250 characters (Profiles Windows <malware_profile> |
CPA-1942 This
issue is now resolved. See Traps
Agent 5.0.1 Addressed Issues. | When you first install the
Traps agent, the Traps management service can take up to one hour
to display the associated content and agent version. As a result,
the Dashboard can misreport the content version as outdated. |
CPA-1861 This
issue is now resolved. See Addressed Issues in Traps Agent 5.0.4. | When device details such as
username, user domain, and hostname change on an endpoint, the Traps
management service can take up to five minutes to display the updated details
after the endpoint restarts. |
CPA-1768 This issue is
now resolved. See Addressed Issues in Traps Agent 5.0.4. | When a remote user logs into a Remote Desktop
Server, the Traps does not capture the name of the remote user.
As a result, when a security event occurs, the user is identified
in logs as undefined. |
CPA-1278 | When you configure a hash exception for a
file that local analysis reported as malware, the Traps agent overrides
the WildFire verdict of Unknown with Benign in the local cache instead
of waiting for the official WildFire verdict. |
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