Known Issues in Traps™ Agent 5.0
Known issues in Traps agent 5.0 releases.
The following table details known issues in Traps agent 5.0 releases.
On Windows endpoints, unknown macros in Microsoft Office documents invoke notifications about these files when their verdict is received.
On Windows endpoints, post-detection alerts for Microsoft Office files that contain a macro are not retrievable from the management server.
The Traps agent does not create a post-detection event when it receives from WildFire a malware verdict for a macro file that had a previous non-malware verdict.
On endpoints running Windows Embedded POSReady 2009, the Traps agent 5.0.10 sometimes halts when:
The recommended workaround for this issue is:
On endpoints running Windows 10 Insider Preview, the Windows Defender Security Center displays
Virus & threat protectionas
Status unavailablefor Traps even though Traps successfully registers with the Security Center and is available.
When you install Traps on a Linux endpoint and multiple OpenSSL Red-hat Package Manager (RPM) packages are installed, installation fails.
Workaround:Remove any extra OpenSSL packages from the Linux server.
Check In Nowin the Traps agent console disconnects the agent from the Traps management service after you configure a malware profile with a
Parent Process Namethat exceeds 250 characters (
When you first install the Traps agent, the Traps management service can take up to one hour to display the associated content and agent version. As a result, the Dashboard can misreport the content version as outdated.
When device details such as username, user domain, and hostname change on an endpoint, the Traps management service can take up to five minutes to display the updated details after the endpoint restarts.
When a remote user logs into a Remote Desktop Server, the Traps does not capture the name of the remote user. As a result, when a security event occurs, the user is identified in logs as undefined.
When you configure a hash exception for a file that local analysis reported as malware, the Traps agent overrides the WildFire verdict of Unknown with Benign in the local cache instead of waiting for the official WildFire verdict.
Recommended For You
Recommended videos not found.