End-of-Life (EoL)

Troubleshoot Cortex XDR for Android

Use the following resources to troubleshoot Cortex XDR for Android:
  • Report an issue with the Cortex XDR app.
    To report an issue with the Cortex XDR app, your Support contact may ask you to collect relevant version information and send logs. When you use the Report a Problem feature, Cortex XDR collects the relevant version information and logs and attaches them to an email which you can send to your Support contact.
    1. From the
      Summary
      page, select the Cortex XDR menu at the top left.
    2. Select
      Settings
      Reports
      REPORT A PROBLEM
      .
    3. Select your preferred email client to use to send the logs.
    4. Provide additional details to help support understand the issue or problem that you encountered and then send the email.
  • View the Cortex XDR app version.
    1. From the
      Summary
      page, select the Cortex XDR menu at the top left.
    2. Select
      About
      .
      The Cortex XDR app displays the app and policy version.

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