Uninstall the Cortex XDR Agent for Windows

Use this workflow to uninstall the Cortex XDR agent 7.0 on a Windows endpoint.
You can uninstall the Cortex XDR™ agent using any of the following methods on a Windows endpoint:
After you uninstall the agent, the endpoint is no longer protected by the Security policy of your company and the license returns to the pool of available licenses.

Manually Uninstall the Cortex XDR Agent for Windows

Use the following workflow to manually uninstall the Cortex XDR agent.
  1. Select
    Start
    Control Panel
    (Programs)
    Programs and Features
    .
  2. Select
    Cortex XDR
    from the list and then
    Uninstall
    .
  3. When prompted to continue uninstalling, click
    Yes
    and acknowledge any notifications.
  4. Enter the uninstall password and click
    Next
    .

Uninstall the Cortex XDR Agent for Windows Using Msiexec

Use the following workflow to uninstall the Cortex XDR agent using Msiexec.
  1. Use one of the following options to open a command prompt as an administrator:
    • Select
      Start
      All Programs
      Accessories
      . Then right-click
      Command prompt
      and
      Run as administrator
      .
    • Select
      Start
      . In the
      Start Search
      box, type
      cmd
      . Then, to open the command prompt as an administrator, press
      CTRL
      +
      SHIFT
      +
      ENTER
      .
  2. Run the
    msiexec
    command followed by one or more of the following options or properties:
    • Uninstall and logging options:
      • /x<installpath>\<installerfilename>.msi
        —Uninstall a package.
      • /l*v <logpath>\<logfilename>.txt
        —Log verbose output to a file.
    • Public properties:
      • UNINSTALL_PASSWORD=<uninstallpassword>
        —Specify the administrator password. You must specify the
        UNINSTALL_PASSWORD
        property to successfully uninstall a package.
    For example, to uninstall the Cortex XDR agent using the cortexxdr.msi installer with the specified password and log verbose output to a file called uninstallLogFile.txt, enter the following command:
    C:\Users\username>
    msiexec /x c:\install\cortexxdr.msi /l*v c:\install\uninstallLogFile.txt UNINSTALL_PASSWORD=[palo@lt0]

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