Services, Drivers, and Processes
Cortex XDR™ installation log
Specifies any errors encountered during installation of agent components. Use this log file when you need to troubleshoot installation issues. On Windows endpoints, the installer stores the log files in the
Cortex XDR agent service log
Indicates information, warnings, and errors related to the Cortex XDR. The Service log is located in the following folder on the endpoint:
Cortex XDR agent console log
Indicates information, warnings, and errors related to the agent console. The Console log is located in the following folder on the endpoint:
Supervisor Command Line Tool (cytool.exe)
Unknown files for analysis
The agent stores unknown files to send to Cortex XDR in the
C:\ProgramData\Cyvera\Tempfolder. After Cortex XDR submits a file to WildFire®, the agent deletes the file from the Temp folder.
In some cases, third-party Antivirus (AV) applications raise an alert for this folder. If this occurs, we recommend that you whitelist this folder in the third-party AV application.