Troubleshooting Resources for Mac

Refer to the following troubleshooting resources for the Cortex® XDR™ agent for Mac.

Resource	Description
Processes	Launch Daemons: /Library/Application Support/PaloAltoNetworks/Traps/bin/pmd /Library/Application Support/PaloAltoNetworks/Traps/bin/authorized /Library/Application Support/PaloAltoNetworks/Traps/bin/trapsd Launch Agents: /Library/Application Support/PaloAltoNetworks/Traps/bin/Cortex XDR Agent.app/Contents/MacOS/Cortex XDR Agent /Applications/Cortex XDR.app/Contents/MacOS/Cortex XDR System Extensions: com.paloaltonetworks.traps.securityextension com.paloaltonetworks.traps.networkextension
Cortex XDR agent console log	Indicates information, warnings, and errors related to the agent console. The Console log is located in the following folder on the endpoint: Mac OS X 10.10 and OSX 10.11— /var/log/traps/agent/ macOS 10.12 and later releases—View logs from the Console application in /Library/Logs/PaloAltoNetworks/Cortex XDR/ .
Cortex XDR agent service log	Indicates information, warnings, and errors related to Cortex XDR. The Service log is located in the following folder on the endpoint: Mac OS X 10.10 and OSX 10.11— /var/log/traps/ macOS 10.12 and later releases—View logs from the Console application in /Library/Logs/PaloAltoNetworks/Cortex XDR/ .
Supervisor Command Line Tool (cytool)	Allows you to manage agent features and perform advanced troubleshooting on the local endpoint from a command line interface. For more information, see Cytool for Mac.

Document:Cortex XDR™ Agent Administrator's Guide