Uninstall the Cortex® XDR™ Agent for Windows

Learn how to uninstall the Cortex® XDR™ agent from a Windows endpoint.
You can uninstall the Cortex XDR agent using any of the following methods on a Windows endpoint:
After you uninstall the agent, the endpoint is no longer protected by the Security policy of your company and the license returns to the pool of available licenses.

Manually Uninstall the Cortex XDR Agent for Windows

Use the following workflow to manually uninstall the Cortex XDR agent.
  1. Use one of the following methods to disable the Cortex XDR agent security protection on the endpoint:
    • Run the
      Cytool protect disable
      command.
    • Apply an Agent settings profile that disables XDR
      Agent Tampering Protection
      on the endpoint.
  2. Select
    Start
    Control Panel
    (Programs)
    Programs and Features
    .
  3. Select
    Cortex XDR
    from the list and then
    Uninstall
    .
  4. When prompted to continue uninstalling, click
    Yes
    and acknowledge any notifications.

Uninstall the Cortex XDR Agent for Windows Using Msiexec

Use the following workflow to uninstall the Cortex XDR agent using Msiexec.
  1. Use one of the following options to open a command prompt as an administrator:
    • Select
      Start
      All Programs
      Accessories
      . Then right-click
      Command prompt
      and
      Run as administrator
      .
    • Select
      Start
      . In the
      Start Search
      box, type
      cmd
      . Then, to open the command prompt as an administrator, press
      CTRL
      +
      SHIFT
      +
      ENTER
      .
  2. Run the
    msiexec
    command followed by one or more of the following options or properties:
    For example, to uninstall the Cortex XDR agent using the cortexxdr.msi installer with the specified password and log verbose output to a file called uninstallLogFile.txt, enter the following command:
    C:\Users\username>
    msiexec /x c:\install\cortexxdr.msi /l*v c:\install\uninstallLogFile.txt

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