Cortex XDR Agent Known Issues
See the list of the known issues in Cortex XDR agent
7.4.
The following table describes known issues in the Cortex
XDR agent 7.4.X releases.
Feature | Description |
---|---|
CPATR-14822 *This issue is resolved
in Cortex XDR agent 7.5.1 release. | Scan on-demand continues to run when the endpoint
is not connected. |
CPATR-14741 *This issue is resolved
in Cortex XDR agent 7.5.1 release. | When you install the agent on MacOS, a race occurs
hat could cause the Cortex XDR agent to become disabled. |
CTNGTR-4906 *This issue is resolved with
content update 192 and later | The 7.4.1 agent can sometimes cause an infinite loop
in a kernel driver. |
CPATR-13725 ( Linux ) | When you attempt to upgrade a Cortex XDR
agent 7.2.0 to a later release from the Cortex XDR management console
using an rpm installer, the upgrade action remains stuck In Progress
and the agent upgrade fails due to a GPG signature check. Manual
workaround: Disable the GPG signature check for the Cortex XDR agent
installer by adding the --nogpgcheck parameter
to the yum installation command line. |
CPATR-13673 ( Mac, Cortex XDR agent 7.1.2
and later running macOS 11.3 ) | Following the changes Apple introduced in macOS 11.3 for MDMs, when you remove an
MDM configuration profile that includes permissions for system extensions
(for Cortex XDR agents or Global Protect), the system extensions
will be instantly unloaded from all endpoints. As a result, the
Cortex XDR protection status will be disabled. Suggested
workaround: Restart the extensions or restart the Cortex XDR agent. When
you make configuration changes that require you to remove an installed
configuration profile, ensure that you remove the existing profile
before you install the new profile. Otherwise, the new profile might
not take effect on the endpoint even though it is installed. After
you deploy the new MDM configuration profile, you must restart either
the endpoint or the Cortex XDR agent in one of the following methods:
Additionally,
you can use your MDM to run these scripts on endpoints where the
Cortex XDR agent was disabled as a result of this issue. Refer
to the Cortex XDR Agent Administrator’s Guide on installation via MDM for
more information. |
CPATR-13678 ( Mac )*This
issue is resolved with content update 183-59522 and later | The following functionalities are not supported
on new Apple Silicon (M1) Mac endpoints without Rosetta 2, running
Cortex XDR agents 7.4:
Suggested workaround: Install
Rosetta 2. Rosetta 2 is not pre-installed on new Apple
Silicon (M1) Mac endpoints running macOS 11.X. Proceed to install
it in one of the following methods:
|
CPATR-12289 ( Mac ) | On Apple Silicon (M1) Mac endpoints running Cortex
XDR agents, if you attempt to restart the agent by running ./cytool runtime restart all it
could cause unexpected behavior which could disable the Cortex XDR
agent.Suggested workaround: To restart the agent,
run these commands instead— ./cytool runtime stop all ./cytool runtime start all (Cortex
XDR agent uninstall password is required) |
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