Retrieve Files from an Endpoint
If during investigation you want to retrieve files from
one or more endpoints, you can initiate a files retrieval request
from Cortex XDR.
If
during investigation you want to retrieve files from one or more
endpoints, you can initiate a files retrieval request from Cortex
XDR.
For each files retrieval request, Cortex XDR supports
up to:
- 20 files
- 500MB in total size
- 10 different endpoints
The request instructs
the agent to locate the files on the endpoint and upload them to
Cortex XDR. The agent collects all requested files into one archive
and includes a log in JSON format containing additional status information.
When the files are successfully uploaded, you can download them
from the
Action Center
.To retrieve
files from one or more endpoints:
- Log in to Cortex XDR.Go to.ResponseAction Center+ New Action
- SelectFiles Retrievaland clickNext.
- Select the operating system and enter the paths for the files you want to retrieve, pressingADDafter each completed path.You cannot define a path using environment variables on Mac and Linux endpoints.
- ClickNext.
- Select the target endpoints (up to 10) from which you want to retrieve files.If needed,Filterthe list of endpoints. For more information, refer to Filter Page Results.
- ClickNext.
- Review the action summary and clickDonewhen finished.To track the status of a files retrieval action, return to theAction Center. Cortex XDR retains retrieved files for up to 30 days.If at any time you need to cancel the action, you can right-click it and selectCancel for pending endpoint. You can cancel the retrieval action only if the endpoint is still inPendingstatus and no files have been retrieved from it yet. The cancellation does not affect endpoints that are already in the process of retrieving files.
- To view additional data and download the retrieved files, right-click the action and selectAdditional data.This view displays all endpoints from which files are being retrieved, including theirIP Address,Status, andAdditional Datasuch as error messages of names of files that were not retrieved.
- When the action status isCompleted Successfully, you can right-click the action and download the retrieved files logs.Cortex XDR retains retrieved files for up to 30 days.
Disable File Retrieval
If you want to prevent Cortex XDR from retrieving files
from an endpoint running the Cortex XDR agent, you can disable this
capability during agent installation or later on through Cortex
XDR Endpoint Administration. Disabling
script execution is irreversible. If you later want to re-enable
this capability on the endpoint, you must re-install the Cortex
XDR agent. See the Cortex XDR agent administrator’s guide for more
information.
Disabling File Retrieval does not take effect on file retrieval
actions that are in progress.
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