Getting support is essential for all users of Cortex®
Xpanse™ Expander and Cortex® Xpanse™ Behavior.
Cortex® Xpanse™ prides itself on its
customer support. Engagements that have an assigned Technical Account
Manager (TAM) can work with that individual for onboarding, training,
enablement, and ongoing support. Our TAMs are product and security
experts and are a great resource to customers.
Getting support is essential for all users of Cortex Xpanse Expander
and Cortex Xpanse Behavior. For interaction with the Cortex Xpanse
team, Cortex Xpanse recommends there be a primary and secondary
contact at the customer for direct interaction. This contact information
will help the Cortex Xpanse Technical Account Manager (TAM) build
a working relationship with the customer, and make sure that support
requests and responses are expedited and not duplicated.