Contact Support

Who to contact at Cortex® Xpanse™ support for various issues that can arise.
You may need to contact Cortex® Xpanse™ support for any of the following reasons.
  • Provisioning new Expander users
    —Contact your TAM or send an email to
    expanse-support@paloaltonetworks.com
    .
  • Reporting Bugs
    —Cortex Xpanse welcomes input from customers on potential bugs in the product. Send an email to
    expanse-support@paloaltonetworks.com
    or talk to your Technical Account Manager (TAM).
  • Contesting Asset Attributions
    —Contact your TAM or email
    expanse-support@paloaltonetworks.com
    to address questions about attributions and IP addresses.
  • Getting Help
    —There are multiple ways to get help while using Cortex Xpanse Expander. On the top bar is a
    ?
    to open an email template for sending a question to
    expanse-support@paloaltonetworks.com
    .
    Users can also contact their TAM or email
    expanse-support@paloaltonetworks.com
    directly.
  • Providing Product Feedback
    —Cortex Xpanse welcomes input from customers on potential enhancements to the product. Send an email to
    expanse-support@paloaltonetworks.com
    or talk to your Technical Account Manager (TAM).

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