End-of-Life (EoL)

Receive Notification on an Incident Fetch Error

Follow these instructions for a user to receive notifications
The administrator and Cortex XSOAR users on the recipient’s list receive a notification when an integration experiences an incident fetch error. Administrators with multiple instances of mail sender can choose to receive one email notification instead of multiple email notifications. Cortex XSOAR users can select their notification method, such as email, or mobile, from their user preferences.
The connectivity behavior that exists between third-party applications may trigger a fetch failure, which will send a notification to an administrator and users. The notification may no longer be relevant because the fetch might operate correctly just after the notification was sent.
Before you begin
In the integration instance, ensure that you select the
Fetch Incidents
checkbox.
  1. Select
    Settings
    About
    Troubleshooting
    Add Server Configuration
    .
  2. Add the following keys and values:
    Key
    Value
    module.health.notification.users
    List of names in CSV format, for example
    user1,user2,user3
    .
    message.ignore.failedFetchIncidents
    false
    .
  3. (Optional) Administrators that have multiple instances of mail sender configured that want to receive only one email notification need to add the following key and value:
    Key
    Value
    server.notification.using.send-mail
    The mail-sender instance name.

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