Add a Dynamic Section to an Incident Layout
types Follow these steps to add a General Purpose Dynamic
Section to an Incident Summary and Incident Quick View.
You can add automation script-based content
to the Incident Summary and Incident Quick View layout, by adding
the
General Purpose Dynamic Section
in the
layout builder. The
General Purpose Dynamic Section
enables
you to configure a section in the Incident Info
tab
from an automation script. The automation can return a simple text,
markdown, or an HTML, the results of which appear in General
Purpose Dynamic Section
. You can add any required
information from an automation. For example, you can assign a script
that calculates the total number of entries that exist for an incident,
and it dynamically updates when new entries are added to the incident.
You can also Add a Custom Widget to the Incident page and Add Note Information Using an Automation Script.
Before
you begin, you need to create an automation script.
- Select the incident type you want to add the General Purpose Dynamic Section by completing steps 1 to 3 in Customize Incident View Layouts.
- In theIncident Summarytab, drag and drop theGeneral Purpose Dynamic Sectiononto the page.You can also select this section in theIncident Quick Viewtab.
- Select theGeneral Purpose Dynamic Section, click
and
then Edit section settings. - In theNameandDescriptionfields, add a meaningful name and a description for the dynamic section that explains what the script displays.
- In theAutomation scriptfield, from the drop down list, select the script that returns data for the dynamic section.For the script to appear, the script needs thedynamic-sectiontag assigned in theAutomationpage.
- ClickOK.
