End-of-Life (EoL)

Add a Dynamic Section to an Incident Layout

types Follow these steps to add a General Purpose Dynamic Section to an Incident Summary and Incident Quick View.
You can add automation script-based content to the Incident Summary and Incident Quick View layout, by adding the
General Purpose Dynamic Section
in the layout builder.
The
General Purpose Dynamic Section
enables you to configure a section in the
Incident Info
tab from an automation script. The automation can return a simple text, markdown, or an HTML, the results of which appear in
General Purpose Dynamic Section
.
You can add any required information from an automation. For example, you can assign a script that calculates the total number of entries that exist for an incident, and it dynamically updates when new entries are added to the incident. You can also Add a Custom Widget to the Incident page and Add Note Information Using an Automation Script.
Before you begin, you need to create an automation script.
  1. Select the incident type you want to add the General Purpose Dynamic Section by completing steps 1 to 3 in Customize Incident View Layouts.
  2. In the
    Incident Summary
    tab, drag and drop the
    General Purpose Dynamic Section
    onto the page.
    You can also select this section in the
    Incident Quick View
    tab.
  3. Select the
    General Purpose Dynamic Section
    , click and then
    Edit section settings
    .
  4. In the
    Name
    and
    Description
    fields, add a meaningful name and a description for the dynamic section that explains what the script displays.
  5. In the
    Automation script
    field, from the drop down list, select the script that returns data for the dynamic section.
    For the script to appear, the script needs the
    dynamic-section
    tag assigned in the
    Automation
    page.
  6. Click
    OK
    .

Recommended For You