End-of-Life (EoL)

Rule Actions for Pre-Process Rules

Rule actions when creating pre-process rules.
The following table describes the rule action for pre-process rules.
Option
Description
Section 3
Drop
Drops the incoming incident and no incident is created.
None
Close
Closes the incoming incident.
None
Drop and update
Drops the incoming event, and updates the Dropped Duplicate Incidents table of the existing incident that you define. In addition, a War Room entry is created. If an existing incident matching the defined criteria is not found, an incident is created for the incoming event.
Update
  1. Determine if you want to update the newest or oldest incident within a time range.
  2. Select the incident you want to update together with the value.
Link
Creates an entry in the Linked Incidents table of the existing incident to which you link.
Link to
  1. Determine if you want to link to the oldest or newest incident within a time range.
  2. Select the incident you want to update together with the value.
Link and close
Creates an entry in the Linked Incidents table of the existing incident to which you link, and closes the incoming incident.If an existing incident matching the defined criteria is not found, an incident is created for the incoming event.
Link to
  1. Determine if you want to link to the oldest or newest incident within a time range.
  2. Select the incident you want to update together with the value.
Run a script
Select a script to run on the incoming incident.
When you create a script, you need to add the
preProcessing
tag for the script to appear in the list of available scripts.
Choose a script
From the drop down list, select the script to run on the incoming incident. Only scripts that were tagged
preProcessing
appear in the drop-down list.

Recommended For You