End-of-Life (EoL)

Manually De-Duplicate Incidents

Follow these instructions to de-duplicate incidents manually.
You can manually de-duplicate incidents from the
Incidents
page or the
Related Incidents
tab.
  • To de-duplicate incidents from the
    Incidents
    page:
    1. Select the incident check boxes that are duplicates.
    2. Click
      Mark as Duplicate
      .
    3. Type the ID of the incident that you want to retain.
    4. Click
      Validate
      .
    5. Click
      Close others as duplicate
      .
      The duplicated incident is removed from the table.
  • To de-duplicate incidents from the
    Related Incidents
    tab:
    1. From the
      Incidents
      page, select the relevant incident check box.
    2. In the
      Related Incidents
      tab, click the related incident you want to de-duplicate.
    3. Click
      Duplicate
      .
    4. Click
      Close as duplicate
      .
      The duplicated incident is closed and marked as duplicate.

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