End-of-Life (EoL)

Configure Incident Fields for Related Incidents

troubleshooting Follow these instructions to configure incident fields for related incidents by adding a server configuration.
You can configure an allow list or an ignore list for which incident fields to use for related incidents. If you define an allow list, related incidents only use specified fields for calculation. If you define an ignore list, related incidents are calculated without the specified fields.
  1. Select
    Settings
    About
    Troubleshooting
    Add Server Configuration
    .
  2. Add the following keys and values:
    List type
    Key
    Value
    Allow list
    incident.metadata.whitelist
    A comma-separated list of fields to add to the allow list.
    Ignore list
    incident.metadata.ignore.list
    A comma-separated list to exclude from related incidents.

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