End-of-Life (EoL)

Index War Room Entries

Index warroom Entires to ensure that you can search for them in the Search Incidents.
By default, Cortex XSOAR does not index notes, chats, and pinned as evidence entries from incident War Rooms and it is not possible to find these entries in the Search Incidents bar. Use this procedure to index these entries, which also re-indexes incidents for selected months.
Depending on the number of cases in your system and server hardware, the re-indexing operation can take a significant amount of time, during which the Cortex XSOAR server is inaccessible. It is recommended to undertake this procedure when it has a minimal impact on your organization. After completion, you should review your Cortex XSOAR server, as it may have some impact on performance.
  1. Log in to your Cortex XSOAR server as root or an account with sudo privileges.
  2. Stop the Cortex XSOAR service by running the following command:
    systemctl stop demisto
  3. Make a backup copy of your demisto.conf file by running the following command:
    cp /etc/demisto.conf /etc/demisto.conf.bak
  4. Edit the
    /etc/demisto.conf
    file for all databases by adding the entries (highlighted in bold) in the following format:
    "server.entries.restore": true, "db.index.entry.disable": false, "DB" : { "IndexEntryContent": true } "granular": { "index": { "entries": 7 } }
    The
    granular.index.entries
    total value is 7, which is split as to:
    1: notes
    2: chats
    4: pinned as evidence
    You can choose one of the values separately, or add them together for all values. For example, 7 is the total of 1 (notes) + 2 (chats) + 4 (pinned as evidence).
  5. Save the file.
    It is recommended that you validate JSON changes before committing them.
  6. Delete the relevant War Room entries index on all databases by running the following command on each database machine:
    rm -rf /var/lib/demisto/data/demistoidx/entries_MMYYYY
    For example, to re-index March 2020, run the following command:
    sudo -u demisto -g demisto -- /usr/local/demisto/server -stdout -restore-index-name=entries_032020
    To add indexing for additional months, run the same command for each month, but change the date in the command, after "entries_". Adding months may cause re-indexing to take longer depending on the number of cases in the system.
  7. Start Cortex XSOAR from the command line by running one or more of the following commands:
    • For the current month:
      # sudo -u demisto -g demisto -- /usr/local/demisto/server -stdout -restore-index-name=entries_MMYYY
      For example, to re-index March 2020, run the following command:
      sudo -u demisto -g demisto -- /usr/local/demisto/server -stdout -restore-index-name=entries_032020
    • For multiple months, add the dates as CSV values:
      sudo -u demisto -g demisto -- /usr/local/demisto/server -stdout -restore-index-name=entries_MMYYYY,entries_MMYYYY,entries_MMYYYY
      For example, to re-index January, February, March 2020, run the following command:
      sudo -u demisto -g demisto -- /usr/local/demisto/server -stdout -restore-index-name=entries_032020,entries_022020,entries_012020
    A number of entries related to indexing appear, similar to below:
    2019-03-21 19:00:45.651 info DB restoring 419 keys into index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1330) 2019-03-21 19:00:45.6649 info entry DB put in batch 78 index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1363) 2019-03-21 19:00:46.4385 info entry DB put in batch 100 index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1363) 2019-03-21 19:00:47.0948 info entry DB put in batch 100 index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1363) 2019-03-21 19:00:47.8588 info entry DB put in batch 100 index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1363) 2019-03-21 19:00:48.6046 info entry DB put in batch 41 index entries from investigations-264/ (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1363) 2019-03-21 19:00:48.6047 info DB restore into [entries] [investigations-264] [] completed (source: /home/circleci/.go_workspace/src/github.com/demisto/server/repo/complexRepo/repo.go:1371) When the re-indexing has completed, the above console messages cease and Demisto runs automatically.
  8. Confirm that you can search your case comments through the search bar.
  9. Stop the service by using CTRL-C as the Cortex XSOAR server is running locally from the command line.
  10. Start Cortex XSOAR by running the following command:
    systemctl start demisto

Recommended For You