Android Certificate Requirements

You need to use a CA-signed SSL certificate from a trusted official Certificate Authority. If you cannot obtain approval to use a trusted CA, you can customize the android apk, as described in Deploy the Android apk in a Self-Signed Certificate and an MDM Environment.
Administrators
Before you add the CA-signed certificate to Cortex XSOAR server, ensure the certificate contains the full certificate chain. If the certificate does not contain the full certificate chain, you need to Obtain the Full Certificate Chain for a Certificate.
Users
If you do not use a trusted official CA signed SSL certificate or you do not use the Android APK,you need to Configure the Mobile Device for Users.

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