By default, the system comes with several
SLA and Timer fields.
The SLA fields count down the time
remaining, while as a timer field it serves as a counter, counting
the time that has elapsed since started. In the event that no SLA
is defined, the SLA fields serve as a counter.
Enter a name and optional tooltip for the field.
Define a duration for the SLA of this field. If no value
is entered, the field serves as a counter.