End-of-Life (EoL)

Install Engines in a Multi-Tenant Deployment

In a multi-tenant deployment, you install the engine on a host machine. By default, engines installed in a multi-tenant deployment do not use port 443 and use a different encryption handshake for each tenant. A port is created for each tenant, starting at 18501, and increases for each new tenant.
In many cases the Cortex XSOAR server will have a firewall because engine is probably installed in different networks. The firewall might stop any communication between the host and the Cortex XSOAR server. It is recommended that you do the following:
  • Make sure that the host machine is actually able to communicate with the tenant on the port listed in the tenant. You can use Telnet or any similar tool to check if the Engine can get access before you install the Engine. In some cases, if there is a firewall you will need to unblock and set an ANY ANY rule or allow access from the host machine that hosts the Engine so that it can communicate back on the port for 18501 (as seen above in the base URL).
  • You might need to drop any iptable rules on the Cortex XSOAR server and make sure that the ports 18501 and higher for each tenant. To do this, look at the iptables command and drop the appropriate iptable rules.
  1. Configure the base URL.
    1. Go to
      About
      Troubleshooting
      Server Configurations (section)
      .
    2. In the
      Base URL (for D2 Agents and Engines)
      key enter the URL with the port.
      1.1.1.1:18501
  2. Download and install the engine.
    1. Go to
      Settings
      Integrations
      Engines
      .
    2. Click
      Create New Engine
      .
    3. Select and download the appropriate installer file.
    4. Install the engine on the appropriate host machine.
  3. Go to
    Settings
    Integrations
    Engines
    and verify that the engine is connected.

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