End-of-Life (EoL)

Troubleshoot Errors When Syncing All Accounts

When trying to sync all accounts in a large scale environment, the sync fails. The log shows that there are too many open files and the sync fails to open any additional files.
To resolve this issue, update the limit of the number of files on the Cortex XSOAR service level as follows:
  1. Open the
    demisto.service
    file on each host. It is located
    /etc/systemd/system/demisto.service
    .
  2. Under
    [Service]
    , update the following parameters with a number that will be large enough to avoid the error. if these parameters do not exist, add them.
    • LimitNOFILE
    • LimitNOFILESoft
    For example:
    [Unit] Description=Demisto Server Service After=network.target [Service] LimitNOFILE=100000000 LimitNOFILESoft=100000000 WorkingDirectory=/usr/local/demisto Type=simple User=demisto ExecStart=/usr/local/demisto/server EnvironmentFile=/etc/environment Restart=always RestartPreventExitStatus=29 [Install] WantedBy=multi-user.target
  3. Reload the daemon.
    systemctl daemon-reload
  4. Restart the service.
    systemctl restart demisto

Recommended For You