End-of-Life (EoL)

Product Support Lifecycle

Cortex XSOAR major releases are supported for 2 years after launch. The last two minor release of supported major versions are supported.
Versioning Model
Cortex XSOAR versioning methodology is based on M.N.P:
  • M
    : major version number
  • N
    : minor version number
  • P
    : patch-set number
Release Cycle
(subject to change)
  • 1 major version released every 12-18 months (major version is M.x.x. For example, 2.0.0).
  • 3 minor versions released annually (minor version is M.N.x. For example, 2.2.0).
  • Patch set version - release based on need (M.N.P. For example, 2.2.1).
Support and End-of-Life
Major releases are supported for at least two years after the release date. For the latest major version released, a minimum of two minor versions (the most recent) are supported. As of March 2022, Cortex XSOAR v6.2.0, v6.5.0, and v6.6.0 are supported. Cortex XSOAR v6.0 and v6.1 are no longer supported.
For the major version prior to the latest version, a minimum of one minor version (the most recent) is supported, for at least two years after the major release. Cortex XSOAR v5.0 is the previous major version. Support for the last version of v5.0, Cortex XSOAR v5.5, ended October 1, 2021.
Only latest patch set versions of releases are supported. After the end of life date, customers requiring support are required to upgrade to a supported major version.
Cortex XSOAR Version
Two months after v7.0 release date.
May 1, 2022
February 8, 2022
June 8, 2021
October 1, 2021
General Guidelines
You should use the latest releases, as these include bug fixes, performance improvements, stability enhancements, and may include security patches.
You can continue using a version that is end-of-life. However, when encountering an issue that requires Customer Support involvement, you may be asked to upgrade to a supported version before assistance can be provided.

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